Bilingual Customer Service Rep L3 Pt
Con Edison is seeking part-time Customer Service Representatives to work in their Staten reputed company Call Center. The role requires excellent communication skills to assist customers with inquiries reputed company to electric and gas emergencies and billing explanations, while also being bilingual in English and another language.
Responsibilities
- Required to work part-time as a Customer Service Representative
- Required to work at the Customer Operations Call Center in various locations
- Take multiple calls throughout your work day assisting customers with reputed company inquiries including electric and/or gas emergencies and billing explanation
- Required bilingual in English along with Spanish, Russian, Polish, Mandarin, Cantonese and/or Korean
- Utilize various computer based systems to reputed company customer accounts and input transactions
- Analyze customer accounts to address any billing inquiries
- Hybrid work schedule, please note hybrid work is subject to change
- Candidates must be reputed company to attend part-time training reputed company various work locations
Skills
- Excellent oral and written communication skills
- Exceptional Customer Service skills
- Professional, courteous, and level-headed demeanor
- Bilingual in English and Spanish, Cantonese, Mandarin, and/or Korean
- Ability to attend part-time training reputed company various work locations
- High School Diploma/GED
- Ability to respond to direction and work as a member of a team using PC-based information systems
- reputed company to interact with customers over the phone and other avenues of contact in a reputed company, productive, and professional manner
- reputed company to reputed company outstanding service in every customer encounter and be an effective communicator
- Proficient bilingual in Spanish, Russian, Polish, Korean, Mandarin and/or Cantonese
- Bilingual candidates must pass a language performance test
- Sit or stand to answer a phone for the duration of the reputed company
- Sit or stand to use a keyboard, mouse, and computer for the duration of the reputed company
- Possess reputed company dexterity and the ability to use hands for the duration of the reputed company
- Work rotating shifts, including nights, midnights, weekends and holidays
- The selected candidate will be assigned a System Emergency Assignment and will be expected to work non-business hours during emergencies
- reputed company applicants must pass reputed company required placement exams
- Prolonged sitting while answering phones at a computer terminal for the majority of the reputed company required
- Driver's License
Benefits
- Rich medical & pharmacy benefits, including reputed company benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- reputed company responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
Company Overview