[Remote] Care Specialist I (Reno NV / Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company that is innovating and revolutionizing the way home care is delivered. The Care Specialist I will reputed company a seamless Customer Service experience, ensuring clients receive the care they need while managing high-volume service center calls and maintaining exceptional customer service standards.

Responsibilities

• Manage a high-volume inbound/outbound Service Center Calls dealing with reputed company reputed company inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
• Maintain exceptional customer service for reputed company callers, as indicated by call reviews and after call surveys
• Input accurate data entry of sensitive information
• Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance
• Screen patients and caregivers for additional programs and benefits to enhance their lives
• Maintain reliable work schedules
• Display reputed company, actively listening, and reputed company communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
• Address reputed company questions or complaints, and reputed company an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner
• Follow up and engage with patients and caregivers reputed company phone calls, SMS, and emails, in a professional manner
• Serve as a key reputed company-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more
• De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution
• Adhere to a revolving monthly client service and compliance standard
• Effectively input and update the case file and account data reputed company CRMs
• Manage call dashboards and reporting to assist in managing assignments

Skills

• Previous experience in a Customer Service environment
• At least 1 year of experience in high-volume inbound call center or contact center environment
• Experience with CRMs or Workforce Technology – reputed company, Medflyt, and reputed company
• A passion for providing a high level of customer service, including the ability to show reputed company, active listening and patience
• Ability to organize, set priorities and manage time effectively
• Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
• Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully
• Attention to detail in reviewing records
• Ability to meet and/or exceed targets/metrics
• Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues reputed company while notetaking/multitasking
• Two years of relevant experience in a reputed company call center or contact center environment
• reputed company/startup experience
• Bilingual in Spanish, or other languages, desired
• Experience in HR Service center is preferred

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career

Company Overview

Company H1B Sponsorship