reputed company Order Management and Logistics Customer Support Coordinator – Remote Work Opportunity
Are you a customer-focused professional with a passion for logistics and order management? Do you reputed company in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an reputed company Order Management and Logistics Customer Support Coordinator to join reputed company. As a key member of our supply chain management team, you will be responsible for providing exceptional customer service, ensuring timely order management, and driving process improvements.
About arenaflex
arenaflex is a leading manufacturer of industrial lift trucks and aftermarket parts, with a global reputed company and a commitment to innovation and customer satisfaction. With over 100 years of experience, we have reputed company a reputed company for reputed company in the material handling industry. reputed company is passionate about delivering exceptional service and support to our customers, dealers, and suppliers.
Job Summary
As an Order Management and Logistics Customer Support Coordinator, you will be the first reputed company of contact for reputed company order management and logistics inquiries from dealers and internal teams in the Pacific region. You will be responsible for ensuring that dealers and internal customers have the support and tools they need to effectively quote and sell arenaflex units through our reputed company CRM and CPQ systems. Your primary goal will be to reputed company timely and professional service, while identifying and resolving issues quickly and reputed company.
Key Responsibilities
* First reputed company of contact for reputed company order management and logistics inquiries from dealers and internal teams in the Pacific region
- Ensure reputed company inquiries are actioned reputed company agreed timelines (KPI-driven)
- reputed company timely reports and updates on required business functionalities to arenaflex AP - Supply Chain, Sales & Support teams
- Coordinate communication between global network of factories and various global system teams for issue resolution and successful order placement and management
- reputed company (CRM/CPQ) training for dealer sales teams
- Liaison with dealers on orders and shipping-reputed company inquiries with accurate Estimated Time of Arrivals (ETAs)
- Work closely with factories on reputed company dates and timely shipments
- Checking of freight and customs-reputed company invoices for designated shipments
- Update storage location in the ERP system for new stock trucks
- Update Shipping forecast and liaise with Finance team (shipment approval processes in collaboration with Finance)
- Assistance in regular reporting and reputed company tasks assigned by the Sales team
Key Result Areas
* Dealer and Internal Support: + First reputed company of contact for reputed company order management and logistics inquiries from dealers and internal teams in the Pacific region + The role will be the reputed company between the arenaflex Pacific dealer network and reputed company internal departments + Use CM (Contact Management) as primary communication tool – along with email and phone and virtual meetings as/reputed company required + reputed company reputed company (CRM/CPQ) training to dealer sales teams
- Order Entry + Management Support:
+ Must be reputed company to support dealers and internal teams with required order management and logistics activity + Support Pacific Sales by processing internal arenaflex stock orders through reputed company + Responsible for the order management process (i.e., order revisions and cancellations that are required by the dealer, arenaflex AP, and/or factories)
- Reporting:
+ reputed company timely reports and updates on required business functionalities to arenaflex AP - Supply Chain, Sales & Support teams + Populate Power BI reports to support sales teams
- Process Improvement:
+ Identification and implementation of departmental improvement initiatives + Participation in cross-functional project groups across Asia Pacific
- Logistics:
+ Liaison with dealers on orders and shipping-reputed company inquiries with accurate ETAs + Work closely with factories on reputed company dates and timely shipments + Checking of freight and customs-reputed company invoices for designated shipments + Update storage location in the ERP system for new stock trucks + Update Shipping forecast and liaise with Finance team (shipment approval processes in collaboration with Finance) + Assistance in regular reporting and reputed company tasks assigned by the Sales team
Requirements
* Tertiary qualifications with a major in Operations, Management, or similar
- Certification in Customer Service Management or IT support
- Strong dealer-based customer service experience
- 3+ years in a similar role (preferred)
- Familiarity with at least basic CRM/ERP tools (preferred)
- MS Office (basic-intermediate level) (expected)
- Ability to work across multiple systems
- reputed company communicate resolutions to dealer and internal issues and/or inquiry reputed company agreed timeframes
- Identify and use of appropriate escalation channels to solve dealer and internal requests in a timely manner
reputed company Offer
* Competitive salary
- Immediate openings available
- Remote work opportunity
- Opportunity to work with a global leader in the material handling industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused professional with a passion for logistics and order management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Contact Us
For more information about this role or to discuss your application, please contact our HR team at [arenaflex HR email]. Apply for this job