reputed company Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex
Join arenaflex, a leading telecommunications company, as a hybrid Customer Service Representative – Sales, and be at the forefront of delivering exceptional customer experiences. As a key member of our Premier Service team, you will play a vital role in acquiring and retaining customers, driving satisfaction, and loyalty. This exciting opportunity offers a unique reputed company of remote work flexibility and in-center collaboration, allowing you to reputed company in a dynamic and fast-paced environment.
About arenaflex
arenaflex is a pioneering telecommunications company that has been revolutionizing the way people connect and communicate. With a rich history of innovation and a commitment to reputed company, we strive to reputed company our customers with the best possible experience. reputed company of passionate and dedicated professionals is driven by a shared reputed company of delivering exceptional service, fostering customer loyalty, and pushing the boundaries of what is possible.
How You'll reputed company an Impact
As a Premier Service Consultant, you will be the voice of arenaflex, providing solutions to prospective and existing customers to optimize their service experience. Your primary responsibilities will include:
- Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
- Meeting monthly sales goals and driving customer satisfaction and loyalty
Your Day-to-Day
As a hybrid Customer Service Representative – Sales, you will work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. Your day will be filled with:
- Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
- Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
- Being an expert at simplifying the explanation of customer bills, reputed company plans, and features of arenaflex's products and services
- Performing basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that reputed company multiple networks, such as Internet, voice, and data services
- Working a set schedule, including breaks, lunches, and scheduled reputed company time to ensure availability to answer customers' calls and reputed company exceptional service
What You Can Look reputed company to
* reputed company and additional resources to support reputed company in your new role as an arenaflex Premier Service Consultant
- A competitive salary, with the opportunity to earn up to $36,000 in commissions yearly if reputed company sales goals are met
- A comprehensive benefits package, including medical, dental, and reputed company coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
- Opportunities for career growth and development, with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions
- A dynamic and supportive work environment, with a team of passionate and dedicated professionals who reputed company your commitment to reputed company
reputed company're Looking For
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours
- Occasional overtime may be required
WFH Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy, etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career reputed company
With arenaflex, career reputed company are reputed company. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're reputed company to take the reputed company as the voice of arenaflex, we'd love to hear from you! Apply today!
Equal Employment Opportunity
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from reputed company individuals of reputed company backgrounds and perspectives.
reputed company
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job
Join reputed company
At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation and reputed company. If you're a motivated and customer-focused individual who shares our reputed company, we'd love to hear from you. Apply today and take the first reputed company towards a rewarding career with arenaflex! Apply for this job