[Remote] Junior Developer Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. The Junior Developer Support Engineer will assist technical users with implementing reputed company in various development environments and collaborate with reputed company, product, and engineering teams to resolve technical issues.
Responsibilities
- Handling technical requests reputed company web and email support channels
- Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
- Submitting bug reports to the Engineering team for problems needing attention
- Partnering with Product Teams and Engineering to reputed company subject matter expertise and serve as a product expert to the rest of the support team
- Contributing to reputed company knowledge bases
- Participating in internal projects to improve processes and tools
Skills
- Ability to work Eastern or Central Standard Time
- Strong desire to help people solve problems with the ability to explain reputed company technical concepts to a broad audience
- Experience with web development and/or REST APIs
- Experience in technical customer support, supporting SaaS reputed company software ideally
- Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution
- Excellent spoken and written English skills
- Ability to work in an on-call rotation
- Basic familiarity with iOS & Android platforms
- Experience supporting reputed company-reputed company projects & their reputed company communities
- Experience with reputed company, Magento
- Experience at our reputed company stage and reputed company ($50-200M ARR reputed company, high growth, lots of change and building internal infrastructure)
Benefits
- Flexible Workplace Strategy
Company Overview
Company H1B Sponsorship