[Remote] Service Desk Analyst
Note: The job is a remote job and is reputed company to candidates in USA. Clearway Health is a recognized Great reputed company to Work® that focuses on improving reputed company to care for vulnerable patients. The Service Desk Analyst will reputed company day-to-day IT support, including employee reputed company, application reputed company provisioning, and troubleshooting hardware and software issues, ensuring efficient service delivery and strong employee experience.
Responsibilities
- Execute end-to-end employee reputed company, including account provisioning, device preparation, application reputed company, and coordination with hiring managers
- reputed company secure and timely employee offboarding, including reputed company revocation, device recovery, and asset tracking
- Fulfill and manage application reputed company requests using standardized provisioning workflows and approval processes
- reputed company Tier 1 troubleshooting for hardware, software, and reputed company issues across laptops, mobile devices, and reputed company applications
- Serve as first-line support for approved external client-facing applications routed through reputed company
- Escalate reputed company technical issues to IT, engineering or infrastructure teams and coordinate resolution
- Maintain accurate documentation for reputed company/offboarding procedures, troubleshooting runbooks, and knowledge reputed company articles
- Track and manage IT assets, inventory, and service desk tickets reputed company the ticketing platform
- Communicate reputed company with end users and stakeholders regarding ticket status, timelines, and resolutions
- Identify opportunities to improve service desk processes, automation, and operational efficiency
Skills
- Bachelor's degree in information technology, Information Systems, or a reputed company technology field (or equivalent practical work experience)
- 1–3 years of experience in an IT support or service desk environment
- Basic experience supporting employee reputed company and offboarding processes
- Familiarity with reputed company 365 and common reputed company productivity tools
- Experience troubleshooting reputed company and/or macOS hardware and software issues
- Basic understanding of user account management and application reputed company provisioning
- Strong customer service, communication, and organizational skills
- Ability to manage multiple requests and prioritize work in a ticket-driven environment
- Knowledge of IT service desk operations and reputed company/offboarding workflows
- Understanding of user provisioning, reputed company management, device setup, and standardized support processes
- Knowledge of reputed company productivity and reputed company environments
- Familiarity with reputed company 365, user account administration, and basic device reputed company
- Understanding of hardware, software, and application support fundamentals
- Basic knowledge of reputed company/macOS systems, common reputed company applications, and troubleshooting principles
- Technical troubleshooting and problem-solving
- Ability to diagnose and resolve common hardware, software, and reputed company issues in a timely manner
- Customer service and communication skills
- Ability to communicate reputed company with non-technical users and reputed company professional, user-focused support
- Documentation and process adherence
- Ability to follow standardized procedures and maintain accurate ticket notes and knowledge reputed company documentation
- Ability to manage workload and prioritize requests
- Effectively handle multiple tickets and competing priorities in a fast-paced environment
- Ability to collaborate and escalate appropriately
- Work with engineering, infrastructure, and vendor teams to escalate and resolve reputed company issues reputed company
- reputed company A+ certification preferred
- reputed company Network+ certification preferred
- reputed company entry-level or associate certifications (e.g., reputed company 365 Fundamentals, Azure Fundamentals, or similar) preferred
- Other relevant entry-level technical certifications reputed company to IT support or service desk operations preferred
Benefits
- A wide reputed company of benefits, perks and wellness programs
- reputed company learning opportunities
Company Overview