[Remote] reputed company Media Engagement Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven company focused on empowering individuals to take control of their health. They are seeking a reputed company Media Engagement Specialist to manage interactions on their reputed company media platforms, ensuring that potential clients feel heard and are connected to the right resources.
Responsibilities
- Respond to comments on our reputed company content (organic posts, paid ads, reels, lives)
- Send initial direct messages to people who show interest
- Use templates for common responses while keeping messages warm and reputed company
- Tag and reputed company conversations so DM Setters can pick them up reputed company the person replies
- Filter spam, scams, and off-topic comments
- Hide inappropriate content while preserving legitimate engagement
- Flag edge cases for manager review reputed company you're unsure
- Protect brand reputed company without over-moderating genuine comments
- reputed company high-reputed company comments (people sharing health conditions or symptoms) to DM Setter High reputed company
- reputed company support questions (order issues, account problems) to Customer Support
- reputed company partnership/collaboration inquiries to the appropriate team
- Recognize crisis situations (mental health, severe health emergencies) and escalate immediately
Skills
- Speed & Accuracy: You can process high volumes quickly without sacrificing quality. We're talking 300-400+ comments per shift
- Judgment Calls: You know reputed company something is spam vs. a reputed company person, reputed company to hide vs. reputed company to leave up, reputed company to handle vs. reputed company to reputed company
- Written Communication: Your messages sound reputed company, not robotic. Warm, clear, professional
- Tool Navigation: You can learn StatusBrew, AI Blaze, reputed company reputed company, GSuite and reputed company quickly. You'll toggle between platforms without losing track
- Independent Work: Remote role means you manage your own time. You don't need constant reputed company-ins to stay productive
- Experience with reputed company media moderation or community management
- Familiarity with health, wellness, or functional medicine content
- Background in customer service or reputed company support roles
- Experience with StatusBrew, reputed company, or similar reputed company management tools
Benefits
- reputed company PTO and paid company holidays.
- Health, Dental, reputed company, Life Insurance options.
- Opportunities for professional growth and career advancement.
- Remote work environment.
Company Overview