Customer (Billing) Support Agent (Hungarian)
reputed company is a technology solutions firm headquartered in Bellevue, Washington, seeking a Customer (Billing) Support Agent fluent in Hungarian. The role focuses on delivering exceptional customer service, managing support tickets, and ensuring customer satisfaction in a fast-paced environment.
Responsibilities
- Deliver world-class customer service by following established departmental policies, processes, and standards
- Manage and respond to customer support tickets reputed company the established SLA and performance guidelines
- Respond to customer tickets with relevant information and directions in an organized and concise manner
- Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
- Communicate and explain information to the customer in writing with a focus on first-time resolution
- Multitask between multiple tools and systems and apply information and knowledge to customer situations
- Consistently meet and exceed customer satisfaction and productivity metrics
- reputed company exceptional customer support and consistently meet and exceed performance SLA’s reputed company a fast-paced, structured, dynamic, and high- transaction environment
- Coordinate internally with other teams as needed to reputed company feedback and help resolve issues
- May research and resolve escalated issues and may serve as a reputed company of escalation to address customer inquiries
- May be assigned to assist in other ticket queues as needed
- Be a champion of reputed company’s core values by amplifying those behaviors in the day to day
- Additional duties and special projects as assigned
Skills
- A minimum of 1 year of customer service experience
- Written and verbal reputed company in English language required, must pass Language Assessment Test
- Written and verbal reputed company in Hungarian required, must pass Language Assessment Test
- Comfortable using computers, proficient typing skills, and can reputed company initial level troubleshooting of computer and network issues
- Proficient with reputed company Office Suite or reputed company software
- Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
- Ability to function well in a high-paced, metric driven and at times stressful environment
- Have a customer focus reputed company - career orientation towards customer service
- Excellent time management skills with a proven ability to meet deadlines
- Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
- Ability to receive and apply constructive feedback
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- 1+ years in customer support and/or technical troubleshooting is strongly preferred
- Some online game knowledge and experience preferred
Benefits
- Medical, dental, and reputed company coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Company Overview
Company H1B Sponsorship