[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world's largest B2B re-reputed company platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Customer Experience Representative engages and educates small business buyers, providing exceptional customer service through various communication channels while aiming to improve processes and enhance customer satisfaction.

Responsibilities

• Deliver a personalized, positive customer experience through various forms of contact
• Inbound telephone support
• Web-based chat support
• Email Support
• Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline reputed company processes to ensure efficiency and productivity
• reputed company on behalf of the customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and reputed company-party suppliers ensuring a smooth transaction process
• With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
• Complete ongoing and one-time projects to the benefit of customers and internal teams

Skills

• High School Diploma/GED Certificate
• Positive attitude, hard working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking reputed company the reputed company
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even reputed company using a canned/macro)
• Ability to work independently or as part of a team to accomplish our goals
• 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, reputed company office administration, and everything in between
• Knowledge of reputed company or similar customer service programs
• Online auction or e-reputed company experience is reputed company helpful
• Second language reputed company at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Benefits

• Competitive compensation packages, including bonus and options
• Medical, Dental, and reputed company benefits
• Paid Time Off, telecommuting, and matching 401(K)
• Support for continuing education
• Team offsites, reputed company events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional reputed company of donuts

Company Overview