Hybrid Bilingual Early Stage Collections Specialist, I
reputed company is seeking a Bilingual Early Stage Collections Specialist I to join their team. This role involves counseling borrowers on methods to bring their loans reputed company and exploring alternative solutions while ensuring compliance with regulations.
Responsibilities
- Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for reputed company resolution and in compliance with reputed company applicable regulations
- Counsels borrowers on their options through education of alternative solutions
- Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls
- reputed company alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing
- Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures
- May function as the single reputed company of contact for a borrower
- May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details
- reputed company status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments
- Assist with loan servicing website payments, denied reputed company, password resets
- Respond to escrow, loss draft and closing document inquiries
- reputed company status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities
Skills
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries
Benefits
- Comprehensive reputed company plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help reputed company and Vylla grow.
- Educational Reimbursement.
- reputed company Charitable reputed company contributes to the community through causes that reflect the interests of reputed company Associates.
Company Overview