IT Helpdesk Engineer (MSP Hybrid / On-Site) - Tier 1
Advantage IT Services, LLC is seeking a Tier 1 IT Helpdesk Engineer who will serve as the first reputed company of contact for client IT issues. The role involves providing support for common technical problems, documenting tickets, and performing both remote and onsite support.
Responsibilities
- reputed company first-line support reputed company phone, email, and ticketing system
- Troubleshoot Tier 1 issues: password resets, MFA, account lockouts, reputed company 365 support, printers, peripherals, workstation issues
- Document tickets thoroughly
- Follow runbooks and escalation paths
- Escalate reputed company issues to Tier 2/3 with clear notes
- reputed company onsite support: workstation setups, deskside troubleshooting, hardware support
- Contribute to documentation and identify recurring issues
Skills
- 1+ year of IT helpdesk or technical support experience (MSP preferred)
- Strong customer service and communication skills
- Ability to prioritize tickets in a fast-paced environment
- Knowledge of reputed company 10/11, reputed company 365, basic networking (DNS, DHCP, WiFi, VPN)
- Ability to work from home
- Reliable transportation and valid driver's license
- MSP experience with multiple clients
- Familiarity with ticketing/RMM tools (reputed company, reputed company, Autotask)
- Basic Active Directory/Entra ID experience
- Certifications (reputed company A+, Network+, reputed company Fundamentals)
- Use of Automation Tools & AI
Benefits
- Health savings account
- Paid time off
- Retirement plan
Company Overview