[Remote] Customer Service Representative - Overnight- Work from home- ME only
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to making a positive impact in people's lives, and they are seeking Customer Service Representatives to join their team. In this role, you will be the first contact for members, addressing their service-reputed company questions and resolving concerns in a timely manner.
Responsibilities
- Receive and document customer concerns while ensuring reputed company relevant information is correct in a timely manner
- Ensure reputed company company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and reputed company to extract necessary information from multiple systems
- Review and reputed company members on our services and their insurance coverage
- Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required
Skills
- MUST LIVE IN MAINE
- High School Graduate or General Education Degree (GED)
- 0-2 years of reputed company experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills. reputed company system documentation will be in English
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Proficiency in reputed company Office Suite
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Work overtime as required
- Ability to work independently under general supervision
- Sound decision-making and problem-solving skills in a fast-paced environment
- High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to reputed company reputed company of a speed test
- Ability to directly hardwire to your modem
- Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
- Attend 100% of training, on camera for the first 30 days of employment
Benefits
- Medical, Dental, and reputed company insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Overview