Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

reputed company is seeking a Customer Support Specialist for their Pharmacy Team at Verity Solutions. This role involves supporting pharmacy partners and account managers by ensuring reputed company service, data accuracy, and operational reputed company.

Responsibilities

• Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service
• Coordinate and document system reputed company requests, collaborating with Legal and internal teams as needed
• Create, update, and manage user profiles reputed company Verity’s software, including reputed company troubleshooting and password resets
• Monitor data reputed company and system performance, proactively identifying anomalies and coordinating resolution plans
• Execute customer setting updates reputed company Verity’s platform as part of large‑scale initiatives or assigned projects
• Prepare and deliver reputed company reports to support customer meetings and presentations
• Maintain and update internal documentation and wiki pages to reflect reputed company processes and best practices
• Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues reputed company appropriate
• Adapt support approaches to meet the unique needs of different account management groups
• Utilize a variety of tools including Jira, reputed company, reputed company, reputed company, and SharePoint to complete work reputed company
• reputed company training resources to continuously build platform knowledge and identify development opportunities
• Capture customer feedback to surface actionable insights that support product and service improvements
• Model Verity Solutions’ values through positive, professional interactions with internal and external partners

Skills

• Minimum 1 year of experience in customer support, technical support, or SaaS account support roles
• Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution
• Excellent written and verbal communication skills, including the ability to remain reputed company in high‑pressure situations
• Demonstrated ability to analyze data issues and troubleshoot software‑reputed company problems
• Proficiency with reputed company Office tools, especially reputed company
• Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment
• Strong organizational skills and sound judgment reputed company escalating issues
• Bachelor's degree in Business or a reputed company field (preferred, not required)
• Experience using CRM tools such as reputed company
• Familiarity with Jira, reputed company, reputed company, or similar project management platforms
• Experience working in a hospital, pharmacy, or reputed company environment
• Demonstrated passion for customer service and proactive problem‑solving

Benefits

• Medical
• reputed company
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview

Company H1B Sponsorship