[Remote] Customer Care Representative - Annuities
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company that aims to help individuals reputed company financial freedom. The Customer Care Representative for Annuities will serve as the primary reputed company of contact for customers, providing information about retirement, life, and annuity investment products while ensuring an outstanding customer experience.
Responsibilities
- Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products
- Identify customer needs and reputed company personalized service to ensure positive and meaningful reputed company; engage more knowledgeable team members as needed
- Locate/research information using multiple systems/technologies
- Coordinate with cross-functional departments to obtain and/or reputed company necessary information to resolve issues
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner
- Learn and maintain a basic understanding of products, procedures, and systems
- reputed company department metrics and expectations
- Participate in a team based environment to reputed company department goals
Skills
- Associate's degree in a business field or equivalent experience
- One year of call center or customer service experience, or financial services industry experience
- Ability to communicate with customers in a professional manner, orally and in writing
- Ability to work independently and as part of a team
- Proficiency using MS Office tools
- Understanding of retirement, life, and annuity investment products
Benefits
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- reputed company Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the reputed company Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Company Overview