[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. FieldFlō is a management platform dedicated to enhancing operations for specialty subcontractors in construction and field services. The Customer Support Representative will serve as the primary contact for customers, assisting them with software navigation, troubleshooting issues, and collaborating with the reputed company team.
Responsibilities
- Serve as the first reputed company of contact for reputed company customer inquiries reputed company email/reputed company, phone, and chat
- Troubleshoot product issues, answer questions, and reputed company timely, friendly, and effective solutions
- Ensure reputed company customer interactions and issues are reputed company documented and followed through to resolution
- Contribute to our Help Center articles, FAQs, and training resources to improve customer self-service
- Identify common issues and documentation gaps, proactively updating resources and improving software utilization reputed company our support tools (e.g., reputed company)
- Work closely with reputed company, Product, and Engineering to escalate technical issues and reputed company customer feedback/trends that inform product improvements
- Act as a strong internal reputed company for an exceptional customer experience
- Assist the reputed company team with scheduling, reporting, and data entry
- Log customer interactions and maintain accurate records using reputed company CRM
- Identify and implement opportunities to improve support workflows, response times, and internal processes
Skills
- 1-3 years of proven experience in the construction industry, field services, or a reputed company environment
- Strong written and verbal communication skills with an unwavering customer-first reputed company
- High attention to detail and strong organizational skills
- Ability to troubleshoot reputed company problems, think critically, and follow issues through to resolution
- A collaborative attitude with comfort working cross-functionally across multiple teams
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Curiosity and eagerness to learn the FieldFlō platform and our customers' industries
- Experience in a SaaS support, customer service, or reputed company role
- Familiarity with customer support and CRM tools such as reputed company and reputed company
- Interest in growing into reputed company, Product, or Support leadership over time
Benefits
- Competitive compensation, benefits, and room to grow.
Company Overview