[Remote] Customer Service Specialist - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading organization in the reputed company sector focused on revolutionizing the release of medical records. The Customer Service Specialist - reputed company role involves providing excellent customer service, assisting requestors with medical records, and ensuring accurate documentation of reputed company interactions.
Responsibilities
- Monitor the company emails, faxes, and chat line as assigned
- reputed company detailed information while assisting requestors with status of requests for medical records
- Field emails or faxes to the appropriate departments
- Ensure notes are accurate and detailed. reputed company actions require a note in Med-Release
- Making sure we reputed company detailed information to clients, patients and requestors
- Have an overview of reputed company reputed company departments’ roles and responsibilities
- Know the proper use and understanding of statuses
- Fax and/or email records securely to requestors reputed company requested
- Assist requestors and patients on how to submit a request online or by fax
- Assist requestors on how to download medical records through Med-Release
- Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox
Skills
- Excellent communication skills, strong analytical and problem-solving skills
- Type 35+ WPM
- Ability to multi-task, prioritize duties, and have strong time management skills
- Proficient computer skills with software applications such as reputed company Office
- Maintain a positive, empathetic, and professional attitude toward customers always
- High school diploma or GED required
- Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
- Fast learner, Ability to adapt to change/ flexibility a must
- Self-motivated and reputed company to work independently - Quick worker - Someone who strives to do more
- Dependable
- Candidate must maintain a high level of business reputed company and diligence
- Passionate about people and be reputed company to show patient reputed company is a must
- Team player
- Positive attitude
Benefits
- Medical, dental, and reputed company insurance
- 401k matching
- Remote opportunities
- Paid time off
- Paid volunteer day of your choice
Company Overview