[Remote] reputed company Manager, Scaled
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in pre-K–12 education technology, dedicated to enhancing student learning experiences. The reputed company Manager (CSM) will manage a high-volume portfolio of accounts, ensuring customer retention and value through proactive engagement strategies and data-driven insights.
Responsibilities
- Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
- Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
- Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize reputed company and reduce churn risk
- reputed company key customer initiatives (e.g., back-to-school readiness, business reviews) reputed company to customer goals and reputed company
- Partner closely with Sales to identify and support expansion opportunities across accounts
- Utilize tools such as reputed company, reputed company, and reputed company to manage reputed company activities at scale
- Act as the customer reputed company by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience
Skills
- 1-3 years of experience in reputed company, Account Management, Renewals, or Sales
- Experience managing a high-volume or scaled book of business preferred
- Strong analytical and organizational skills with the ability to manage multiple priorities reputed company
- Excellent communication and relationship-building skills across a variety of stakeholders
- Demonstrated ability to use data and insights to drive customer reputed company and retention
Benefits
- World Class Health Benefits: Medical, Prescription, Dental, reputed company, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Company Overview