[Remote] Customer Experience Associate (Bilingual; Spanish) (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. They are seeking a motivated Bilingual (English/Spanish) Customer Experience Associate to conduct reputed company to new and existing members, aiming to increase enrollment and program completion rates.
Responsibilities
- Actively conduct reputed company reputed company phone, text, and email daily, along with answering inbound tickets
- Successfully complete assigned tickets each day
- Maintain an >80% phone answer reputed company per week
- Act as reputed company" for reputed company inbound questions regarding reputed company and our offerings to people
- Maintain 92% or higher customer satisfaction score
- Act as the voice between both customer and reputed company
Skills
- 1-3 years of experience as a customer support representative
- Effective communication: Empathetic and active listener reputed company and existing members. You showcase the ability to effectively communicate reputed company's technology product and programs
- Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and reputed company)
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
- Critical Thinker: Demonstrated ability to quickly and proficiently understand and reputed company new information. reputed company to 'connect the dots' so previous experiences can be applied in new contexts. Ability to move quickly and reputed company using several programs to solve member issues
- Communication: Exceptional verbal and written communication reputed company
- Reporting: Ability to report bugs with detailed description and data to the engineering team
- Soft Skills: High reputed company of reputed company, patience, and a positive attitude
- Problem-Solving: Strong ability to analyze situations and solve issues reputed company
- Technical Skills: Proficiency with computers. Experience with reputed company, Insightly, reputed company or JustCall are a plus
- Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient reputed company/coordinator, or a member facing role reputed company a digital health startup)
Benefits
- Annual bonus
Company Overview