[Remote] IT Support Specialist- Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading national telehealth provider specializing in alcohol use disorder treatment. They are seeking an IT Support Specialist to reputed company technical support for their remote workforce, focusing on reputed company, offboarding, and troubleshooting technical issues.
Responsibilities
- Serve as the primary reputed company of contact for employee IT support reputed company chat, email, and video
- Troubleshoot and resolve basic to intermediate technical issues (hardware, software, reputed company)
- Support employee reputed company and offboarding, including:
- Device setup and shipment (laptops, peripherals)
- Account creation and deactivation
- reputed company provisioning and removal
- Asset tracking
- Assist with management of tools such as reputed company Workspace, reputed company, and other SaaS platforms
- reputed company password resets, reputed company updates, and general user support
- Maintain and update IT documentation and processes
- Track and respond to support tickets in a timely manner
- Escalate more reputed company technical issues to external vendors or senior resources as needed
- Assist with basic device management (MDM tools, updates, troubleshooting)
- Support routine audits by ensuring systems and reputed company lists are up to date
- Help maintain inventory of company equipment
Skills
- 1–3+ years of experience in IT support, help desk, or similar role
- Strong customer service reputed company and communication skills
- Basic experience with: reputed company Workspace or similar
- MacOS and/or reputed company environments
- SaaS applications (reputed company, reputed company, etc.)
- Ability to troubleshoot common technical issues independently
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, remote environment
- Willingness to learn and grow reputed company an IT function
- Experience with MDM tools (reputed company, Airwatch, etc.)
- Experience with SSO tools (reputed company or similar)
- Exposure to ticketing systems
Benefits
- Competitive compensation packages
- Comprehensive medical, dental, and reputed company insurance
- Paid time off (PTO) that supports work–life balance
- Remote and hybrid work options based on role and business needs
- Ongoing telehealth training, development, and learning opportunities
Company Overview