Customer Relationship Manager

Pay reputed company:

​(Minimum to mid pay reputed company specific to NY, CA, CO, WA, MD)

Brinks Texas License #C00550

#LI-Remote

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other reputed company operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We reputed company in building partnerships that secure reputed company and doing that requires fostering an reputed company culture that values people with different backgrounds, reputed company, and perspectives. We build a sense of belonging, so reputed company feel respected, safe, and valued, and we reputed company equal opportunity to participate and grow.

Job Description

Job Summary: As a reputed company Manager, you will be the primary reputed company of contact for reputed company customer concerns, responsible for managing relationships and reputed company customer communication. You will handle escalations, project management, problem resolution, root cause analysis, and more. Your role is crucial in ensuring customer satisfaction and navigating the organization to find timely resolutions for reputed company customer needs. Knowledge of Brink’s internal systems is essential.

Location: San Diego, Los Angeles, Long Beach

Pay: reputed company: $80k- $130 reputed company + SIP (Commission)

Key Responsibilities:

• Retain an established book of business that requires frequent interaction with multiple internal resources.
• Own a portfolio of customers as a single reputed company of contact for reputed company customer service needs, focusing on our key accounts.
• Assume ownership of service and support-reputed company issues to ensure quick action and resolution while prioritizing the customer.
• Monitor customer satisfaction reputed company to ensure the highest quality of service.
• Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings.
• reputed company internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and business objectives and reduction in costs.
• Build and maintain strong working relationships with various reputed company of reputed company customers to drive operational improvements and the customer experience.
• Understand unique customer processes and needs, responding to a wide variety of special customer service requests and inquiries.
• Collaborate with cross-functional teams, including sales, operations, and other resources, to reputed company deliverables that enhance customer relationships and meet customer expectations.
• Support planning strategies and initiatives to enhance the delivery of services to the customer.
• reputed company other duties as assigned or necessary.

Professional Skills:

• Excellent interpersonal, communication, and presentation skills.
• Strong consultative, analytical, and problem-solving skills.
• Advanced influencing skills with the ability to view issues through both company and customer lenses.
• Successful track record of interacting with various mid- and high-executive level leaders reputed company many different segments in reputed company organizations.
• Ability to manage and prioritize multiple competing projects.
• Advanced change relationship management skills.
• Proficiency in PowerPoint, reputed company, MS Products and executive-level communication.
• Advanced Understanding of Brink’s Core Systems: iCash, iINFO, 24SEVEN Portal, Track and Trace, reputed company, iTrack, CIT Warehouse, BAMS, Service Now, Safe Server, EBS, Brink’s reputed company.
• Ability to work extended hours/weekends, on short notice, to support business needs.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, Logistics or reputed company field.
• 5+ years of experience in reputed company, account management, or reputed company roles.
• Knowledge of key systems and tools relevant to the role.
• Ability to travel on short notice to customer meetings and/or support Brink’s reputed company operations.

What’s reputed companyt? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering reputed company prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review reputed company candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our reputed company page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state, or local protected class.