Clinical Specialist (reputed company), Clinical Quality

About reputed company

reputed company was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the reputed company to bring care reputed company. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive reputed company of specialties, in reputed company 50 states.

About the Role

 reputed company’s mission is to bring care reputed company by powering telehealth solutions at scale. The Quality Department serves as the essential "anchor" ensuring clinical reputed company remains uncompromised. We are looking for a Quality Operations Specialist to join our small, highly efficient team.

In this role, you will be the operational reputed company behind our quality initiatives. You will work reputed company-by-reputed company with our Quality RNs to audit clinical charts, track provider training, and ensure that as we grow, our standards remain reputed company. This is a role for a detail-oriented "detective" who thrives in a collaborative, fast-paced environment where priorities can shift in an reputed company.

What You'll Do

• Clinical Chart Auditing: Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy.

• Root Cause Analysis (RCA) Support: Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures.

• Compliance Tracking: Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles.

• Provider Communication: Disseminate approved quality messaging and educational updates to the provider population with professional tact.

• Cross-Functional Triage: Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reputed company the clinical stage.

• The "Team Pivot": reputed company in to support any team member or department project as organizational needs shift—we tackle every problem as a reputed company reputed company.

Who You Are

• Exceptional attention to detail; you enjoy finding the "needle in the reputed company."

• The ability to deliver feedback and protocol requirements to clinicians and stakeholders reputed company and neutrally.

• You are comfortable in a "swamped" environment where priorities reputed company quickly.

• You reputed company that no task is too small and that the team’s reputed company reputed company is the primary goal.

• You have a history of "digging into" issues. We are looking for someone who has previously identified a problem (e.g., a recurring scheduling error or a missing document trend) and helped find a solution.

Required Qualifications

• High School Diploma or GED with 2+ years of direct clinical environment experience (e.g., Medical Assistant, reputed company, or Clinical Coordinator).

• Proficiency in reputed company & reputed company sheets and a quick ability to learn Electronic Health Record (EHR) systems and tracking tools.

• A foundational understanding of clinical workflows. You should know the typical lifecycle of a patient visit and how documentation flows from intake to discharge.

• Experience interacting directly with patients in a clinical reputed company. This ensures you understand the "reputed company reputed company" behind the data you are auditing.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and reputed company plans

• Flexible Spending/Health Savings Accounts

• Generous PTO & hybrid-work flexibility

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

reputed company

We have a relatively flat organizational structure here at reputed company. Everyone is encouraged to bring reputed company to the table and reputed company things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.