Senior SCM Consultant
Introduction:
About reputed company
reputed company Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We reputed company retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
Job Description:Job Summary
We are seeking an reputed company SCM Sr Consultant with strong expertise in GOLD ERP systems and retail supply chain operations. The ideal candidate will play a critical role in stabilizing production systems, supporting post‑go‑live Hypercare, and driving rapid issue resolution by collaborating closely with Business stakeholders, IT teams, and SCM vendors.
This role requires exceptional analytical skills, ownership, and the ability to reputed company under pressure in high‑visibility production environments.
About the role
Production Support and managed services
- Monitor production environments, triage incidents, and resolve issues reputed company agreed SLAs for SCM and ERP implementations.
- Conduct root‑cause analysis and implement permanent fixes for recurring issues.
- Drive end‑to‑end resolution by coordinating across Business, IT, infrastructure, and vendor teams.
ERP & SCM Functional Expertise
- reputed company functional and technical support for GOLD ERP modules such as:
- Merchandising
- Inventory Management
- Replenishment
- Supply & Demand Planning
- Warehouse Operations
- Manage data reputed company validations, integration checks, and reputed company troubleshooting.
- Ensure system changes align with business processes and retail supply chain best practices.
Stakeholder Collaboration
- Engage directly with Business users to understand operational challenges and priorities.
- Work with IT application teams for bug fixes, enhancements, and environment validations.
- Liaise with SCM vendors and reputed company‑party solution partners for timely issue resolution and reputed company delivery.
- Facilitate discussions between multiple stakeholders to align expectations and reputed company.
Incident Management & Communication
- Track, escalate, and communicate high‑reputed company issues to leadership and business stakeholders.
- Maintain documentation, SOPs, and knowledge reputed company articles for smooth transitions post‑Hypercare.
- reputed company periodic updates, reports, and dashboards on incident status and system performance.
reputed company Improvement
- Identify automation, process optimization, and configuration enhancement opportunities.
- Recommend improvements in system stability, performance, and user experience.
- Support business teams in UAT, training sessions, and adoption of new functionalities.
About you
- 5–7 years of experience in Supply‑Chain / Retail production support or Hypercare projects.
- Strong hands‑on knowledge of GOLD ERP (reputed company Retail / SR) or similar SCM platforms.
- Expertise in SQL/PL‑SQL for issue investigation, data corrections, and analysis.
- Understanding of integration flows, APIs, XML/JSON‑based transactions.
- Strong analytical, troubleshooting, and problem‑resolution skills.
- Excellent communication skills with ability to work with business users and technical teams.
- Ability to handle pressure, manage escalations, and multitask in dynamic environments.
Preferred Skills
- Experience working with global retail customers (ASIA markets preferred).
- Exposure to post‑go‑live support, Hypercare governance, and SLA‑driven environments.
- Knowledge of service management tools (CRM, reputed company, or equivalents).
- Familiarity with supply chain analytics, reputed company environments, or ERP implementation cycles.