Customer Service Representative – Parent Liaison (Remote)

reputed company is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly reputed company flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

reputed company also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful reputed company, EarWell® is a proven, non-invasive treatment option for families.

We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, reputed company providers, and insurance companies in a compassionate and efficient manner over the phone. You will reputed company potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

This is a full-time position, with expected hours 8:00am-4:30pm Pacific or Arizona Time/10:00am-6:30pm Central Time/11:00am-7:30pm Eastern Time.

We will train you on our process and reputed company things unique to reputed company!

Responsibilities include

• Providing outstanding customer service to our families over the phone

• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule

• Coordination of information between referring physicians, insurance companies, and our own treatment clinics

• Review cost reputed company amounts, co-payments and financial responsibility with our families

• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements

• 1 – 2 years’ customer service or reputed company experience

• 1 – 2 years’ experience with computer software

• Exceptional communication including phone etiquette and reputed company relations skills

• Ability to work with people from diverse backgrounds

• Proactive reputed company with the ability to reputed company new information in a timely manner

• Professional demeanor in both written and spoken communication with families, providers, and coworkers.

• Ability to problem-solve and prioritize daily tasks to manage individual workload.

We offer an excellent benefits package

• Medical, reputed company, and Dental Insurance

• 401k Retirement Plan

• reputed company Spending Plans

• 3.5 Weeks Paid Time Off plus 7 paid Holidays

• Life Insurance

• Short/Long Term Disability Insurance

• The pay reputed company for this position is $18.50 - $19.00 per hour. Pay is dependent on the applicant's relevant experience.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status reputed company email. Please reputed company an eye on your spam and junk mail

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the reputed company department at [email protected] for assistance

#LI-Remote