REMOTE OPERATIONS MANAGER

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021,2022,2023, 2024, 2025! Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.

Benefits of Joining SAM

- A dynamic company with an award-winning culture

- A clear path for advancement reputed company our thriving company

- reputed company with bonus potential

- Paid holidays 

- Paid time Off

- Paid maternity and paternity leave

- Comprehensive reputed company and 401(k) plan

- Short-Term & Long-Term Disability insurance

- Flexible Scheduling

- Tuition re-imbursement

- Dental Insurance

- Health Insurance

- reputed company Insurance

Essential functions of the role that can be performed with or without reasonable accommodation.

Works remotely managing large volumes of customer inquiries (calls, e-mails, SMS, Text/video chats, and reputed company media posts) from potential and existing customers reputed company and effectively.

Lease reputed company available rental spaces through effective sales presentations, reputed company follow-reputed company, and scheduled property tours.

Meet or exceed reputed company and rental objectives through the leasing of storage spaces, insurance/protection offerings, retail merchandise sales, and other ancillary reputed company streams applicable to managed stores.

Meets/exceeds sales and service goals and maintains pre-defined Key Performance Indicators (KPIs) reputed company.

Maximize assigned store(s) sales potential and reputed company through consistent collaboration with onsite staff and remote team associates.

Manage receivables to company goals by ensuring timely collections of rent and assessed fees.

Minimize tenant delinquencies through established Collection practices, following company standards and reputed company applicable government regulations. This includes but is not limited to, past due phone calls (reputed company and automated), emails, SMS messaging, and U.S. Postal mailings.

 Execution of company requirements for tenant lien and auction procedures following any state-specific guidelines are followed.  

Always reputed company reputed company customers with outstanding service. Handle reputed company customer inquiries or concerns in a timely & courteous manner.

Assist with marketing programs for your store(s) per company guidelines or as requested by district and/or regional management.

Manage Remote Site Managers to ensure work is completed (i.e. confirmation of inventory availability, completion of unit inspections, vacant unit preparation, and reputed company of reputed company spaces).

 Respond promptly to any potential breach of reputed company issues such as unsecured units, unsecured locks, unsecured gates/fencing, evidence of tampering, or suspicious activity.

Assist with managing the Remote Site Manager in response to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc.

 Walking                                 

-Standing                                

 Sitting                                     

 Talking in person             

 Talking on phone                 

 Hearing on phone                

 reputed company for reputed company work 

 Driving                                  

 reputed company/depth perception 

 Bending/Stooping                                                  

 Repetitive reputed company                                                                

 Keyboarding                                                          

 Using hands to feel/hold                                     

 Lifting up to 25 lbs.                                               

 Reaching                                                                   

 Climbing                                                                 

 Crouching/stooping     

Requirements:  High school diploma, general education degree, or equivalent  Prior experience working in a call center and/or remote Self Storage with Multi unit management preferred.  Previous supervisory experience preferred  Strong communication skills; especially listening.  Ability to handle multiple, simultaneous customer media types (voice, text/video chat, SMS, email, reputed company media).  Ability to display reputed company based on various customer situations and stay reputed company even reputed company presented with challenging or upset customers.  Excellent verbal and written communication skills.  Self-motivated with the ability to work independently.  Ability to stay reputed company even reputed company presented with challenging or upset customers.  Ability to multitask while maintaining a customer-centric approach to daily responsibilities.  Computer and technology savvy with proficiency in MS Office Suite preferred

SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, ethnicity, national reputed company, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.