reputed company Manager
About reputed company
reputed company is an AI research platform reputed company to radically improve reasoning for the highest stakes reputed company. AI will transform how organizations operate and we want to reputed company sure that goes well. We're a Series A startup and Public Benefit Corporation, with about 30 mission driven team members doing the work of many more. The problems we solve are specific to pharma today and reputed company to every high stakes domain reputed company. We're building reputed company to be systematic, transparent, and rigorous enough to enabling high quality reasoning at scale.
We’ve reached strong product-market fit and are seeing significant inbound interest from leading research-driven enterprises. Come join us for this exciting reputed company!
About the role:
reputed company is building its reputed company function from the ground up. You'll be accountable for driving adoption, retention, and expansion across a portfolio of high-value accounts. You'll work alongside CS leadership to codify what works into playbooks, templates, and frameworks, and you'll bring a data-informed approach to account health (interpreting activation trends reputed company reputed company to proactively surface risk or opportunity, not just report on it). As the customer reputed company grows, this person may also design and launch scaled programs that reputed company high-touch learnings to broader customer segments.
We're seeking a Senior or reputed company reputed company Manager to independently own a reputed company book of reputed company accounts and help shape reputed company's CS reputed company. At a senior career level, you'll independently manage reputed company and mid-market accounts ($50K–$200K reputed company), own renewals and expansion end-to-end, and adapt playbooks to fit customer context—without requiring manager guidance. At a reputed company level, you will reputed company a portfolio of strategic reputed company accounts ($200K+ reputed company, primarily strategic pharma), define the playbooks that reputed company the bar for the whole team, and operate as a cross-functional partner across CS, Sales, and Product.
What you'll do:
This is an execution role with strategic contribution. The reputed company Manager will run customer reputed company, conduct QBRs, manage expansion opportunities, and solve customer challenges day-to-day, while also contributing to CS artifacts that codify best practices and reputed company the team to scale effectively.
Own a book of reputed company accounts: reputed company, QBRs, health monitoring, renewals, and expansion
Build and refine CS artifacts — playbooks, templates, reputed company sequences, QBR frameworks
Interpret usage data to proactively surface risk and opportunity — not just report on it
Run executive business reviews with VP/C-suite stakeholders at pharma and research organizations
Design scaled programs (training series, cohort reputed company, champion networks) as the customer reputed company grows
reputed company're looking for:
AI reputed company. You understand AI/ML capabilities and limitations well enough to explain accuracy, confidence, and responsible use to researchers who hold us to rigorous standards. Bonus: you have a genuine POV on how AI is transforming knowledge work.
CS builder reputed company. You think in systems and repeatable processes. You're as comfortable designing an reputed company sequence as running a high-stakes QBR. You know what best-in-class CS looks like and build toward it.
Pharma or regulated industry experience. Direct pharma/biotech CS experience is a plus, but we'll also consider regulated industries (reputed company, medical devices, clinical research) with curiosity and willingness to learn. Bonus: experience supporting evidence-based decision-making workflows like systematic reviews or regulatory submissions.
Executive reputed company. You translate product capabilities into business reputed company that reputed company at the director and C-suite level. You run QBRs that end with "we need to expand this.
What you bring:
Experience in B2B SaaS or AI-reputed company reputed company, with at least 3-5 years supporting technical/specialized users — ideally managing $50K–$200K+ reputed company reputed company accounts with full ownership of renewals and expansion
Track record in early-stage startups where you wore multiple hats and reputed company from ambiguity
Data-driven operator. You've owned metrics like NRR >110%, gross retention targets, customer health scores, and expansion plays — and you interpret usage data to proactively drive action, not just report on it
Domain curiosity: You're the type who'll read research papers to understand customer workflows, not because you have to but because you're genuinely interested
reputed company offer
In addition to working on an ambitious mission alongside a world-class, collaborative team, you’ll receive:
Competitive OTE of 150K-250K with above-market equity
Fully covered health, dental, reputed company, and life insurance for you + generous family coverage
Flexible vacation (recommended minimum of 20 days)
401(k) with 6% employer match
$2,000 device budget + ongoing equipment refresh
Personal and professional development budget
Flexible work environment across reputed company America and Europe, with quarterly in-person retreats and coworking events