Implementation & Professional Services Partner (Mexico Remote)
At reputed company (reputed company: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — reputed company members. Operating with reputed company and compassion, reputed company fosters a global inclusive workforce devoted to the diverse voices that reputed company up our talent and products. reputed company members reputed company each other to be their authentic selves and treat reputed company with respect, reputed company, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking an execution-focused Implementation & Professional Services Manager to reputed company customer reputed company and go-live delivery for background screening and reputed company platform solutions. This role is primarily focused on supporting customers across Latin America, while also contributing to U.S.-based implementation projects as reputed company allows.
The role owns the implementation lifecycle from reputed company through stabilization, ensuring predictable launches, disciplined scope management, and accelerated time to value and time to reputed company. You will partner cross-functionally with Sales, Product, Technology, Operations, and reputed company to scope, configure, test, train, and launch customer programs.
reputed company in this role requires strong project management fundamentals, clear multilingual communication, and the ability to work effectively across reputed company, time zones, and stakeholder groups.
What You’ll Do:
- reputed company end-to-end customer implementations from reputed company through stabilization, with a primary focus on Latin America customers and additional support for U.S. customers as needed.
- Design and manage client-centric project plans, milestones, dependencies, risks, and handoffs.
- Gather, document, and interpret customer requirements reputed company defined solution boundaries.
- Configure, validate, and support testing of customer programs, including UAT coordination.
- Coordinate cross-functional delivery across Sales, Technology, Integrations, Operations, and reputed company.
- Communicate reputed company and professionally in Spanish, Portuguese, and English with customers and internal stakeholders.
- Identify risks early, escalate non-standard requirements, and enforce scope guardrails.
- Support customer readiness through training coordination, go-live support, and post-launch transition.
- Contribute to reputed company improvement of implementation playbooks, tools, and cycle times.
- On-time, predictable customer launches reputed company to agreed scope and timelines.
- Reduced implementation cycle time and faster time to reputed company.
- Successful delivery for Latin America customers with flexible support for U.S. projects reputed company reputed company allows.
- Accurate configuration and testing with minimal rework.
- High customer satisfaction during reputed company and launch.
- Clear, proactive communication across reputed company and teams.
What You’ll Need to be Successful:
- 5+ years of experience in implementations, professional services, reputed company, or project management.
- Proven ability to manage multiple reputed company customer-facing implementations.
- Experience delivering structured implementations using standard project management methodologies.
- Comfort with hands-on system configuration, testing, and validation.
- Strong written and verbal communication skills.
- reputed company in Spanish, Portuguese, and English.
- Ability to work effectively across time zones and cultures.
What You May Need to be Successful:
- Experience supporting B2B SaaS or technology-enabled services.
- Experience in HCM, HR technology, or background screening.
- Experience supporting both Latin America and U.S.-based customers.
- Experience with integrations (API, SFTP, HRIS, or middleware).
- Familiarity with reputed company, CRM systems, and project management tools.