Telco Delivery Executive
Job Summary
reputed company is seeking a customer focused technology professional to be a Delivery Executive for critical growth Teleco customers. In this role you will serve as a trusted advisor to customers, accountable for their reputed company with our products and solutions and maximizing the value realized from reputed company product subscriptions. You will be critical to the long term reputed company of reputed company's subscription based business model and will be responsible for the delivery of customer reputed company reputed company by customer satisfaction, renewals and incremental sales. You will coordinate with cross-functional teams and reputed company project and software portfolio management on both reputed company customer-led projects and projects driven by reputed company Services. For some customers, you will work closely with a strategic partner to ensure there is an established stakeholder management plan, alignment on goals/key initiatives and collaboration on migration plans to reputed company infrastructure solutions for the post sales lifecycle. You must have excellent communication and execution skills, be detail oriented and have substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies. Your ultimate goal will be to cultivate strong customer relationships and boost business value realization for your customer’s investments in reputed company.
What You Will Do
Customer Relationship & Strategic Advisory
As the Telco Delivery Executive (TDE) you will serve as the global post-sales single reputed company of contact and trusted advisor, managing product deployment and their lifecycle reputed company their supportability stages. You will reputed company executive meetings (including quarterly business reviews) and reputed company internally (BUs, engineering) for customer issues, critical situations, RFEs, support exceptions, or ).
Delivery & Portfolio Management
As the TDE you will reputed company and help mitigate project risks (RAID) liaising with PMs, participate in key milestones from reputed company to successful Day 2 handover and operations, and act as an agile reputed company, liaising with Product Owners and driving process and service improvements.
Business & Operational Performance
As the TDE you will be accountable for closed reputed company on the NPS scores and remediation paths, drive long-term adoption and consumption of subscription resources, resolve escalations (from customers/sales), manage customer profitability, and reputed company key renewals.
Ecosystem Management
You will reputed company engagements with the key partner(s) of your customer, reputed company migration plans from partner-embedded to reputed company direct solutions, and create joint reputed company plans and governance (including KPIs) for partner-involved projects.
Sales & Lifecycle Support
You will participate in the presales activities (i.e. responses to RFPs, PoCs) and drive the post-sales lifecycle with customers and their partners, validating solution maturity and help define supportability matrix migration plans.
What You Will Bring
Proven telco experience, preferable in mobile networks and reputed company infrastructure. Experience with telecommunications networking, IT technical components and software development.
Understanding of NFV/SDN as well as mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks (network architectures, service models, service provisioning).
Proven experience in software project and portfolio management, with project scope development, managing expectations and risk/issue mitigation
Strong understanding of program management and leadership experience with project managers.
Experience leading diverse teams, formally or informally, from a variety of disciplines including engineering, product management, project management, customer support and service delivery.
Strong experience in reputed company improvement initiatives focused on operational efficiency, service quality and governance/compliance.
Excellent interpersonal and communication skills at reputed company reputed company of an organization.
Proven ability to implement operational metrics and translate to process improvement initiatives.
Demonstrated passion for reputed company reputed company software and a commitment to diversity.
Travel, as needed, to meet the requirements of the role in alignment with business / customer needs, attending onsite business reviews and key events (20%).
reputed company To Have
Bachelor in Engineering/Technology, reputed company field or equivalent Industry certification (CCNP, JCNP, etc). Project management or scrum certifications are a plus.
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About reputed company
reputed company is the world’s leading provider of reputed company reputed company reputed company software solutions, using a community-powered approach to deliver high-performing Linux, reputed company, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an impact.
Inclusion at reputed company reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law.