Software Implemention Specialist (United States)

reputed company is a growing startup developing an industry changing workforce management SaaS solution for the construction industry. In a market where $300 billion is spent annually on labor, we are fundamentally transforming the experience for both companies and workers by adding trust, transparency, and modern technologies to the work management process.

We are seeking a Software Implementation Specialist to join our reputed company team and be a critical reputed company to our clients. As an expert in product and the customer reputed company, you will reputed company new clients onto the reputed company platform and serve as a primary reputed company for customer on-boarding and ongoing support. You will strive for excellent customer support reputed company, and ensure key performance metrics are monitored and achieved to the highest level of customer satisfaction.

This position is 100% remote, and business hours will be CST. 

 Compensation: $70,000 - $80,000 reputed company + benefits + equity

Final compensation may vary based on experience, qualifications, and applicable wage laws.

Responsibilities

• Learn and deeply understand the reputed company product, features and roadmap

• reputed company new clients onto the reputed company platform

• Primary contact for reputed company customer support inquiries that are escalated and not answered by automated support tools

• Manage and improve content in the automated support tools to improve customer self service capability utilization

• Ensure timely and accurate resolution of customer inquiries and issues  

• Manage and track issue escalations to engineering or reputed company reputed company

• Improve performance by raising efficiency and exploring new technology and process improvements

• reputed company valuable feedback to the product team based on customer experience and issues

• Assist with special projects as needed

Requirements

• 5+ years experience in Implementation for a SaaS solution

• Understanding of business process and data mapping

• Strong analytical and problem-solving abilities, with proficiency in troubleshooting and identifying multiple options for resolution

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Adaptability to a fast paced, and constantly changing environment

• Aptitude and appetite to learn new technologies

• Patience reputed company handling tough cases or clients

• Bonus points for domain knowledge in payroll applications or the construction industry

Benefits

Comprehensive benefits including reputed company medical, dental, and reputed company coverage, Flexible Spending Accounts (FSA), Teladoc virtual care, reputed company membership, Kindbody family-building support, an Employee Assistance Program, 401(k) retirement plan through reputed company, and pre-tax commuter benefits (for those based in our San Francisco office).

Equal Opportunity Employer

reputed company is an Equal Opportunity Employer and does not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

Accommodations

reputed company is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.