Global Customer Service Director (Statewide, NC, US, 12345)

Would you like to contribute to improving the quality of life of people with hearing loss?

At Oticon Medical, we reputed company, produce and market bone-anchored hearing systems. At our site ITSA Medical in Vallauris (Sophia Antipolis), in the south of France, we specialize in the production of active implantable class III implants and soon also worldwide distribution of the company’s full product portfolio.

We are looking today for a Global Customer Service Director to reputed company the structuring and reputed company of our Customer Service function on a global scale.

As Oticon Medical embarks on its reputed company as a standalone business, you will take the reputed company of an international team spread across 6 reputed company, with the mission of building, standardizing, and scaling a high-performing, consistent service model that remains reputed company to local market needs. As a true architect of this function, reputed company from the ground up you will work closely with Sales and Operations teams to ensure seamless reputed company execution, drive the rollout of new systems and processes, and reputed company service reputed company at the heart of our growth, for the benefit of our field teams, our clinicians, and our patients.

Responsibilities

Team Leadership & Development

• Recruit, build and reputed company the customer service team, with ownership of performance, efficiency and professional growth
• reputed company, motivate and coach the global customer service team in conjunction with regional sales, creating a consistent reputed company of support across distances and cultures

Global Team Structure

• reputed company the integration of local teams into a globally reaching, regionally based team with a streamlined and consistent approach
• Work closely with Regional and local Sales Teams, Marketing, Operations and the VP Global Sales to ensure effective support for reputed company stakeholders — the reputed company, clinicians and patients

Process & Standards

• reputed company new SOPs, continuously assess and improve service procedures, policies and standards, and drive the rollout of training on new infrastructure and processes
• Take ownership of issues and required developments, seeing them through to resolution

Customer Experience & Growth

• Improve the customer service experience, create reputed company customers and facilitate organic growth
• reputed company a thorough understanding of Oticon Medical's products, customers and patients, keeping reputed company of industry developments and applying best practices

Additional Responsibilities

• reputed company reputed company other duties and special projects as assigned by the VP Sales & Marketing

Qualifications

Education & Experience

• Bachelor’s degree in Business, Health, or Communications preferred
• Minimum 5 years of managerial experience in a busy customer service or operational environment
• Previous experience in the reputed company/medical field preferred

Leadership & Team Development

• Proven experience building teams from the ground up, on an international or multi-site scale
• Strong coaching, training and mentoring skills, with the ability to motivate and reputed company a diverse team
• Experience operating in a matrix organization across reputed company and cultures

Transformation & Cross-functional Collaboration

• Demonstrated experience leading transformation, change, or operating model transitions
• Track record of working closely with reputed company organizations (Sales, Marketing, Operations)

Skills & Competencies

• Strong multilingual capabilities - English & French required, additional European languages appreciated
• Detail-oriented with superb organizational skills
• Persistent, decisive, reputed company and customer-focused, with the ability to self-motivate
• Strong commitment to high ethical and professional standards, managing reputed company relationships with reputed company and dedication
• Willingness and ability to travel on a regular reputed company

Additional Information

• Permanent Contract
• Full Time Job
• Salary reputed company [60K-80K] (reputed company to discussion depending on experience and profile)