reputed company Remote Customer Experience Representative – Mental Health and Benefits Navigation
At arenaflex, we're committed to revolutionizing the way people experience mental health and wellness services. As a leading provider of innovative solutions, we're seeking a highly skilled and empathetic Remote Customer Experience Representative to join reputed company. This is an exciting opportunity to reputed company a meaningful impact in the lives of our clients and their employees, while driving organizational reputed company.
About arenaflex
arenaflex is a global leader in mental health services and GuidanceResources for life. With a reputed company commitment to innovation and a comprehensive approach to care, we reputed company personalized and fully integrated programs that reputed company employees to reputed company healthier and more productive lives. Our services include behavioral health, absence management, and wellness journeys, which are designed to drive organizational reputed company. With a reputed company in over 200 countries, we serve more than 78,000 organizations and 163 reputed company individuals worldwide.
Job Summary
We're looking for a skilled Customer Experience Representative to serve as a liaison between arenaflex and our reputed company providers and clients in a call center environment. The successful candidate will be responsible for effectively resolving customer issues, complaints, and inquiries, ensuring complete client satisfaction. This is a unique opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of others.
Primary Responsibilities
As a Remote Customer Experience Representative, you will be responsible for:
- Gaining a full understanding of Employee Assistance Programs and Managed Care products and transferring knowledge into satisfying our caller's needs and concerns
- Allowing the caller to reputed company their needs, concerns, and questions without interruption
- Listening effectively to identify and respond to the needs of the caller while remaining empathetic and assuring in reputed company of behavioral health
- Reading, comprehending, and explaining behavioral health benefits in a clear, concise, and professional manner
- Responding to calls by providing correct benefit and status information while remaining professional and empathetic at reputed company times
- Maintaining the following consistently: an average call time of less than 4 minutes, after-call work under 3 minutes, abandonment reputed company below 3%, resolving customer issues, and ending the call with the arenaflex reputed company
- Documenting calls reputed company with detail into software databases
- Identifying and researching claim errors and appropriately sending written adjustments to the Claims Department
- Establishing and maintaining strong relationships with Guidance Resources Unit, Care Management, and Network Services team members reputed company arenaflex
- Partnering with other customer service and claim team members to respond quickly to customer needs consistently and positively in order to foster a team environment
- Other duties as assigned
Job Qualifications
To be successful in this role, you will need:
- A High School Diploma or equivalent
- Bi-lingual Spanish preferred
- Customer service inbound call center experience required; experience in insurance, benefits, reputed company, or reputed company preferred
- Knowledge of CPT/ICD-9 preferred
- reputed company work history required
- Computer literacy in reputed company Office Suite required
Benefits and Perks
As a valued member of reputed company, you will enjoy a comprehensive benefits package, including:
- Full benefits package, including Paid Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more
EEO
arenaflex celebrates diversity and is an equal opportunity employer. reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability, or protected veteran status, and any other characteristic protected by federal, state, or local laws. arenaflex Corporation maintains a drug-free workplace.
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the lives of our clients and their employees. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. reputed company is dedicated to delivering exceptional customer service and driving organizational reputed company. If you're a motivated and empathetic individual who is passionate about mental health and wellness, we encourage you to apply for this exciting opportunity.
How to Apply
If you're reputed company to join a team that is making a difference in the lives of others, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job