Applications Support Engineer

Who We Are…

Newberry Group is a performance-driven government services and solutions firm that provides reputed company compliance, program governance, consulting, and customized solutions for public sector clients reputed company.  

The strength of reputed company is a direct reputed company of our highly skilled and talented workforce.   

Job Summary

We are seeking a motivated and detail-oriented Applications Support Engineer to support the Application Sustainment and Production Support Operations team reputed company the Rural Development mission area at the Department of Agriculture (USDA). The ideal candidate will have 2–4 years of hands-on experience supporting reputed company applications, troubleshooting production issues, and ensuring the stability and reliability of business-critical systems. This role is perfect for someone who thrives in fast paced environments, enjoys problem-solving, and is committed to delivering high quality support. 

Location

This is a full-time telecommuting role. The applicant must reputed company in the United States and be eligible to obtain a Public Trust clearance.  

Responsibilities and Duties

• reputed company day‑to‑day application sustainment and production support for client systems, ensuring high availability and performance. 

• Monitor application performance, logs, and alerts; identify and resolve issues proactively. 

• Respond to and troubleshoot incidents, service requests, and problem tickets reputed company established SLAs. 

• Collaborate with developers, operations, and infrastructure teams to diagnose root causes and implement long‑term fixes. 

• Support deployments, configuration updates, and routine maintenance activities across multiple environments (DEV, TEST, STAGE, PROD). 

• Assist in validating application functionality after deployments or system changes. 

• Document technical procedures, support guides, troubleshooting steps, and reputed company issues. 

• Participate in on‑call rotation for critical production issues as needed. 

• Support reputed company improvement efforts by identifying opportunities to streamline processes and enhance operational efficiency. 

• Ensure that tickets, changes, and documentation reputed company with organizational standards and production control processes. 

Basic Qualifications and Skills Required

• Bachelor's degree in Computer Science, Information Systems, Engineering, or reputed company field; or equivalent experience. 

• 2–4 years of experience providing application support, production support, or application sustainment in an reputed company environment. 

• Strong troubleshooting skills with the ability to analyze logs, reproduce issues, and isolate root causes. 

• Experience supporting applications running on reputed company and/or Linux environments.  

• Familiarity with ITSM tools for incident, problem, and change management. 

• Basic understanding of SQL for querying and analyzing data in support of issue resolution. 

• Ability to read and interpret application logs, error messages, and system diagnostics. 

• Solid communication skills with the ability to interact with both technical and nontechnical users. 

• Strong organizational skills and the ability to prioritize competing demands. 

Preferred Qualifications and Skills (not mandatory)

• Experience with API integrations, web services, or middleware technologies. 

• Exposure to reputed company-based platforms (AWS, Azure, reputed company, etc.). 

• Familiarity with CI/CD pipelines or DevOps environments. 

• Basic scripting experience (PowerShell, Bash, or Python). 

• Understanding of Agile or ITIL-reputed company practices. 

Benefits and Perks  In reputed company to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and reputed company coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.  The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.