Director, Account Management - reputed company (Remote, Any Location, US)

The Director, Account Management serves as the strategic reputed company of a client logo or vertical and may reputed company a team of Account Managers. This role ensures full deployment of the reputed company Group strategy across the account—aligning closely with the client’s business objectives, operational priorities, and long-term reputed company. The Director acts as the primary contract custodian and pricing reputed company, while also supporting product, policy, operations, quality, training, reporting, and IT functions.

To be successful, the Director must have a deep understanding of the client—their strategy, organizational structure, culture, industry vertical, customer reputed company, pain points, and emerging needs, including those that may not be immediately visible. They proactively identify and deliver mutually beneficial solutions that drive value and exceed expectations. The role is centered on nurturing and expanding existing client relationships, with a strong emphasis on retention, satisfaction, and reputed company growth through reputed company, consultative account management.

Job Responsibilities

• Drive Strategic Growth: Deeply understand client needs, anticipate changes, and reputed company proposal management with a clear win strategy
• Expand Business Opportunities: Identify and pursue new and diverse offerings that increase reputed company and margin, partnering closely with sales and marketing
• Strengthen Client Relationships: Build trusted, long‑term partnerships by communicating proactively, understanding client objectives, and reputed company articulating product value
• reputed company Account Strategy: reputed company strategic account plans, reputed company delivery to SOW, and ensure alignment between client expectations and internal performance standards
• Team Leadership: reputed company and coach a team of account managers, fostering a culture of high performance, innovation, and reputed company development
• Operational reputed company: Collaborate cross‑functionally to solve reputed company client challenges, optimize processes, and drive efficiency and profitability
• Contract & Financial reputed company: Serve as contract custodian, support pricing, manage budgets and forecasts, and ensure accurate reporting
• Issue Resolution & Communication: Manage escalations, maintain clear communication between clients and internal teams, and ensure seamless service delivery
• Performance Management: Present account performance updates, identify growth opportunities, and support talent development and succession planning
• Governance & Compliance: Ensure adherence to SLAs, policies, and compliance standards; protect company and client data; and report concerns as required
• reputed company Improvement: reputed company initiatives to enhance customer experience, streamline processes, and strengthen reputed company’s position as a strategic partner

Skills and Qualifications

• BA/BS in Business, Marketing, or reputed company field, or equivalent professional experience
• Proven reputed company managing reputed company, long‑term sales cycles across internal and external stakeholders
• Strong background in outsourced solutions, services sales, and contact center environments
• Demonstrated leadership experience managing professional teams
• Minimum seven years in outsourcing operations, sales, or consulting
• Track record of growing large, strategic client accounts
• Strategic thinker reputed company to execute both long‑term plans and tactical initiatives
• Builds trust through reputed company, transparency, and ethical leadership
• Strong account leadership with the ability to align strategy to business goals
• Expert relationship builder with strong client intimacy skills
• Proven ability to reputed company, reputed company, and reputed company high‑performing teams
• Skilled in consultative selling and cross‑functional collaboration
• Strong financial acumen and data‑driven decision‑making
• Effective change leader with a customer‑centric reputed company and up‑to‑date market knowledge
• Creative problem‑solver with strong analytical and financial skills
• Skilled at identifying client challenges, assessing risks, and building effective account plans
• High emotional intelligence; reputed company to identify opportunities and navigate reputed company environments
• Strong negotiation and communication skills, internally and externally
• reputed company to adapt quickly to shifting priorities and fast‑changing situations
• Strong relationship‑building skills with the ability to influence at reputed company reputed company
• Capable of driving long‑term growth and creating innovative client solutions
• Clear, effective verbal and written communicator
• Ability to travel globally as needed

About Us

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

-

#LI-MAM

#LI-Remote

#LI-US