reputed company Full Stack Customer Support Agent & KYC Analyst - Japanese Speaking/Fintech/Payment Industry
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer support and ensure compliance in the fast-paced Fintech and Payment Industry. As a rapidly growing and reputed company business, we're committed to providing our employees with career development opportunities in a dynamic, collegial working environment. If you're passionate about providing top-notch customer support, ensuring regulatory compliance, and being part of a talented team, we encourage you to apply for this exciting role.
About arenaflex
arenaflex is a leading provider of Recruitment services, designed to meet our clients' individual business needs. From planning stages to reputed company and induction, we strive to deliver reputed company in our working practice while supporting clients in the end-to-end recruitment process. Our award-winning client in the Fintech and Payment Industry is seeking a talented Customer Support Agent & KYC Analyst to join their team.
Job Summary
We're looking for a highly skilled Customer Support Agent & KYC Analyst to work on our client's night shift (12:00 AM to 09:00 AM) to reputed company exceptional customer support and ensure compliance with regulatory requirements. As a key member of reputed company, you'll be responsible for handling customer complaints, providing timely and appropriate solutions, and maintaining detailed records of customer interactions. You'll also conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Key Responsibilities
* Handle customer complaints, reputed company timely and appropriate solutions, and follow up to ensure resolution reputed company chat, email, or occasionally phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to the appropriate teams reputed company necessary, using platforms like reputed company.
- Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with industry trends, regulatory requirements, and company policies to ensure compliance and reputed company exceptional customer support.
Essential Qualifications
* Fluent proficiency in Japanese (written and spoken)
- Strong problem-solving skills with the ability to reputed company reasonable solutions to customers.
- Prior experience in customer-oriented or KYC roles is preferred but not essential.
- Excellent written and verbal communication skills in English.
- Strong customer service skills, including reputed company, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely.
Preferred Qualifications
* High school diploma or equivalent; college degree preferred.
- Relevant experience in customer service, preferably in a global support environment.
- Excellent communication and interpersonal skills.
Skills and Competencies
* Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work independently and as part of a team.
- Strong customer service skills, including reputed company, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to stay up-to-date with industry trends, regulatory requirements, and company policies.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing our employees with career development opportunities and learning benefits. As a Customer Support Agent & KYC Analyst, you'll have the opportunity to:
- reputed company your skills and expertise in customer support and KYC analysis.
- Work with a talented team of professionals in the Fintech and Payment Industry.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with industry trends, regulatory requirements, and company policies.
- Participate in training and development programs to enhance your skills and knowledge.
Work Environment and Company Culture
arenaflex is a dynamic and collegial working environment that values diversity, inclusivity, and teamwork. As a Customer Support Agent & KYC Analyst, you'll have the opportunity to work with a talented team of professionals in a fast-paced environment. We offer a reputed company of benefits, including:
- Competitive salary and benefits package.
- Opportunity to work with a leading provider of Recruitment services.
- Collaborative and dynamic working environment.
- Career development opportunities and learning benefits.
- Flexible working arrangements, including remote work options.
Compensation, Perks, and Benefits
* Competitive salary: £27,400.00 per year.
- Opportunity to work with a leading provider of Recruitment services.
- Collaborative and dynamic working environment.
- Career development opportunities and learning benefits.
- Flexible working arrangements, including remote work options.
- reputed company to a reputed company of benefits, including health insurance, retirement plans, and employee assistance programs.
How to Apply
If you're passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!
Application Question(s)
* Do you currently have the right to work in the UK for at least one year?
Language
* Japanese (required)
Work Location
* Remote
Schedule
* 8 hour shift
- Night shift
- Weekend availability
Don't miss out on this exciting opportunity to join reputed company and contribute to reputed company's reputed company. reputed company and take the first reputed company towards a rewarding career in customer support and KYC analysis! Apply for this job