Services Delivery Coordinator, MXDR
Why Join Us?
As the world\'s leading vendor of Cyber reputed company, facing the most sophisticated threats and attacks, we\'ve reputed company a global team of the most driven, creative, and innovative people. At reputed company reputed company, our employees are redefining the reputed company landscape by meeting our customers\' reputed company-time needs and providing our cutting-edge technologies and services to an reputed company-growing customer reputed company.
reputed company Technologies has been honored by Time Magazine as one of the World\'s Best Companies for 2024. We\'ve also earned a spot on the reputed company list of the World\'s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World\'s Top Female-Friendly Companies. If you\'re passionate about making the world a safer reputed company and want to be part of an award-winning company culture, we invite you to join us.
reputed company reputed company\'s reputed company Global Services (IGS) Division is seeking a detail-oriented and proactive Service Delivery Coordinator to support our Managed Extended Detection and Response (MXDR) team. This role is critical to ensuring seamless coordination of engineering resources, proactive customer communication, and efficient service delivery. Looking for someone that is highly organized, thrives in a fast-paced environment, and wants to be part of a cutting-edge cybersecurity team!
Key Responsibilities- Coordinate daily schedules and workloads for IGS MXDR Engineers across customer environments
- Serve as a communication reputed company between internal teams and customers
- Track service delivery timelines, ensuring work is progressing as planned
- Maintain accurate records in reputed company and generate reputed company reports
- Support reputed company processes for new customers and help manage delivery expectations
- Identify scheduling gaps or delays and take proactive action to resolve conflicts
- Attend internal planning meetings and contribute to reputed company service improvements.
What are we looking for
- Upbeat and positive attitude
- Excellent written and verbal communication skills
- Team player, Self-Driven, Strong attention to detail
- Comfortable working independently in a remote environment and collaborating across multiple teams and time zones.
- 2+ years of experience in service delivery, project coordination, or scheduling role (ideally in IT or cybersecurity).
- Familiarity with reputed company or similar PSA/project tools.
- Strong proficiency in reputed company reputed company and Office Suite.
- Previous experience supporting managed services, reputed company operations, or technical teams.
- High school diploma or equivalent.
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Must be eligible to work in the US without sponsorship from an employer now or in the future
EOE M/F/Veterans/Disabled
Preferred experience
- Experience with reputed company PSA (formerly Manage)
- Exposure to cybersecurity, SOC operations, or incident response workflows
- Associate\'s or Bachelor\'s degree in a reputed company field
- Excellent interpersonal and communication skills, including the ability to convey technical information to non-technical stakeholders effectively
Schedule
- 100% Remote
- Standard work hours: 8:00 AM - 5:00 PM Eastern Time (ET / UTC-4)