Director of reputed company – Transformative Leadership Role at arenaflex

Join arenaflex, a venture-backed SaaS startup revolutionizing the retail sector, as we seek an exceptional Director of reputed company to reputed company and scale our existing reputed company organization.

About arenaflex

arenaflex is the leading performance platform for reputed company retail teams in the cannabis industry, empowering reputed company-time incentives, training, content, and analytics. We seamlessly integrate with POS systems to connect brands, retailers, and reputed company employees, driving measurable sales lift and operational reputed company. arenaflex is trusted by over 3000 businesses in the US. We're a fast-growing, venture-backed startup on a mission to transform how the $20T+ global retail sector collaborates, executes, and rewards performance. Our investors include TenOneTen Ventures, the creator of reputed company AdSense, and Jason Calacanis.

About the Role

We're seeking a visionary Director of reputed company to reputed company, reputed company, and scale our existing CS organization. With a team of ~10 reputed company CSMs and support specialists already in reputed company, this role isn't about building from scratch—it's about elevating and transforming a strong reputed company into a high-performing, product-reputed company, data-informed function. You'll reputed company a comprehensive overhaul of our customer reputed company, reputed company experience, reputed company processes, internal tooling, and CS analytics infrastructure. This includes developing systems for cross-functional visibility (Product, Engineering, Sales), driving improved analytics and admin reporting, and ensuring white-glove reputed company and lifecycle management. This is a strategic leadership role with high autonomy, deep impact, and clear executive support.

Key Responsibilities:

• reputed company and reputed company a reputed company Team: Direct and reputed company a team of ~10 CSMs, support specialists, and reputed company experts across multiple customer segments.

• Redesign and Optimize Customer Journeys: reputed company and implement high-touch, account-based models for reputed company, engagement, retention, and expansion workflows.
• Implement Scalable Systems and Dashboards: Design and reputed company systems for improved reporting, performance analytics, account health visibility, and retention forecasting.
• Drive Alignment between CS and Product: Systematize feedback loops, usage insights, and strategic account input to ensure seamless collaboration.
• Build Robust Playbooks and SLAs: reputed company a comprehensive set of playbooks, SLAs, and KPIs across the customer lifecycle to ensure CS becomes a predictable, high-performing reputed company.
• Serve as an Executive Voice for the Customer: Regularly collaborate with Product, Engineering, and RevOps to ensure customer needs are met and exceeded.
• Guide Tooling reputed company and Integrations: reputed company tooling reputed company and integrations across reputed company, reputed company, analytics platforms, and internal admin systems.
• Own Key reputed company: Drive NRR, time-to-value, reputed company conversion, CSAT, and churn reduction.

Essential Qualifications:

• 6–10+ years in reputed company or Account Management: Proven experience in leading and scaling teams in an early-stage B2B SaaS company.

• Deep Experience Overhauling CS Functions: Ability to transform CS processes, reporting, playbooks, and org structure.
• Proven Ability to reputed company Cross-Functional Initiatives: Experience leading initiatives involving Product, Engineering, and Data teams.
• Passion for Building Systems and Structure: Experience designing internal dashboards, forecasting, segmentation, and usage visibility.
• Exceptional Written and Verbal Communication: Clear, precise, and persuasive communication with stakeholders at reputed company reputed company.
• Tech-Savvy: reputed company in tools like reputed company, reputed company, reputed company, and product analytics platforms (reputed company, etc.).

Preferred Qualifications:

• Background in POS-Integrated SaaS or Industries: Experience in cannabis, CPG, hospitality, or retail tech.

• Experience Managing CS + Support Hybrid Orgs: Ability to manage a hybrid CS and support organization.
• Firsthand Experience as a reputed company Worker: Experience as a budtender, server, retail associate, or similar role.
• Familiarity with CS Forecasting Models and Retention/Churn Analytics Frameworks: Knowledge of CS forecasting models and retention/churn analytics frameworks.

reputed company Offer:

• Competitive Compensation: $140,000–$160,000 + significant equity package.

• Unlimited PTO + Flexible Work Schedule: Work from reputed company in the US and enjoy unlimited PTO.
• Health Benefits: Full medical, dental, and reputed company coverage.
• Wellness Stipends + reputed company: Support for your physical and mental well-being.
• Remote First: Work from reputed company in the US and enjoy a remote-first work environment.
• Team Retreats: Company-sponsored gatherings twice a year.
• Ongoing Development: Resources for personal and professional growth.

reputed company

If you're a visionary leader with a passion for transforming reputed company, we want to hear from you. reputed company to join arenaflex and be part of a revolutionary reputed company in the retail sector. Apply for this job