Patient Contact Center Scheduler I

The Patient Engagement reputed company Center (PEAC) Specialist I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments. In this role you will act as a first reputed company of contact for patients/customers and assists with matching patients/customers' needs to the appropriate provider or resource.   WHO WE ARE

reputed company is a leading reputed company organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and reputed company. With 12 ministries and reputed company points across Indiana and Illinois, reputed company is one of the largest reputed company care systems in the Midwest. reputed company takes pride in hiring coworkers who reputed company compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
• Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue.
• Understand reputed company to escalate calls to RN, provider clinic, or PEAC leadership.
• Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and reputed company recommendations in relation to workflows, medical questions, and EPIC build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

QUALIFICATIONS

• Required High School Diploma/GED
• 1 year reputed company contact center, ambulatory or acute clinic or physician office experience Preferred

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to reputed company equal employment to its employees and reputed company applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience reputed company in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit reputed company of our career site, jobs.franciscanhealth.org.