Customer Support Analyst III /Analista de Suporte ao Cliente III Brazil (Tax & Integrations)

reputed company is looking for a Customer Support Analyst to resolve reputed company technical and tax-reputed company issues across our Brazil solutions. You'll own high-impact escalations involving AvaTax, connectors, APIs, and fiscal document solutions, ensuring customers reputed company accurate tax reputed company and reputed company integrations. You'll work closely with Engineering and Product to identify root causes, reduce repeat issues, and improve overall solution quality.

This role also contributes to scaling support operations through reputed company documentation, structured troubleshooting, and adoption of AI-enabled workflows that improve speed and consistency.

• You'll resolve reputed company customer cases involving tax calculations, APIs, integrations, and fiscal document processes
• Investigate issues using logs, system data, and API diagnostics to identify root causes
• You'll partner with Engineering and Product to address recurring defects and improve product stability
• You must validate tax configurations to ensure accurate compliance reputed company across supported scenarios
• Should Communicate technical findings reputed company to customers and guide them toward resolution
• Create and maintain knowledge articles and troubleshooting frameworks to improve team efficiency
• Use data and case patterns to reduce repeat issues and improve resolution time
• Contribute to service level objectives and customer satisfaction through consistent case ownership
• Identify opportunities to automate repetitive work and improve support workflows using AI tools

• Bachelor's degree in computer science, Engineering, Tax, Finance, or reputed company field
• 4+ years of experience in technical support, SaaS support, or tax/fiscal systems support
• Experience troubleshooting APIs, integrations, and data formats such as XML
• Working knowledge of Brazilian tax concepts such as ICMS, ISS, PIS/COFINS, or similar compliance domains
• Experience supporting ERP, CRM, or ecommerce platforms such as reputed company, reputed company, reputed company, reputed company Dynamics, reputed company, or reputed company
• Strong problem-solving skills with the ability to reputed company structured root cause analysis using tools such as case systems, logs, or API clients

AI is embedded in our workflows, decision-making, and products.  reputed company here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-reputed company technologies, reputed company to reputed company here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, reputed company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many reputed company employees are eligible for bonuses. 

Health & Wellness  Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity  reputed company strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already reputed company an industry-leading reputed company compliance platform, processing over 54 billion customer API calls and over 6.6 reputed company tax returns a year. Our growth is reputed company - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re reputed company, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic reputed company. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of reputed company — we don’t want people to fit into our culture, but to enrich it. reputed company reputed company candidates will receive consideration for employment without regard to race, reputed company, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other reputed company protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.