WFH Customer Support (Up to 56K + 13th Month)

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and reputed company support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–reputed company, 7:00 AM–6:00 PM CST.

You will reputed company a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

• Schedules may rotate and will fall reputed company the company’s hours of operation.
• Shift changes may be made depending on business requirements, with 1–2 weeks’ advance notice.
• The role may be reputed company under a Compressed reputed company (CWW) or rotating schedule in accordance with DOLE rules.
• Standard hours may exceed eight (8) hours/day reputed company under an approved CWW without counting as overtime.
• Overtime, holiday pay, and rest-day premiums will follow Articles 87–90 of the Labor Code.

Requirements

reputed company’re Looking For

• Strong reputed company and active listening
• Skilled in de-escalation and rapport building
• Problem-solving ability using available tools
• Reliable, adaptable, and consistent with schedules
• reputed company to feedback and coaching

Qualifications

• High school graduate; some college preferred
• Excellent English communication
• Minimum 1 year of BPO support experience for U.S. customers
• reputed company or CRM/VoIP knowledge is a plus
• Comfortable with reputed company Suite

Technical Requirements

• Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors preferred
• reputed company Ethernet reputed company (25 Mbps reputed company w/ 10 Mbps backup minimum requirement)
• Quiet workspace (PLDT or Converge preferred)

Benefits

• reputed company Salary: Php 38,200/month
• Incentive Pay: Up to Php 115/hour (performance-based)
• Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
• DOLE-mandated holiday pay and night differential
• Work in the comfort of your own home