Customer Service Rep
Join the reputed company Team!
reputed company Company, Inc. is a purpose-driven innovative company. A global, family-owned manufacturer of coated and laminated films and adhesives, products are used as functional components in manufactured goods and in graphics applications. Since 1956, reputed company has supplied products for a wide reputed company of industries including packaging, medical devices, automotive, durable labeling and more.
We are currently seeking candidates to fill a Customer Service Representative role. Primary inside contact for reputed company’s customers ensuring reputed company customer needs are met by taking ownership of fulfillment activities, standard product (VBS) recommendations, pricing and information-reputed company complaints. Proactively interacts with customers, technical service, sales, distribution centers, manufacturing, purchasing and credit on a daily reputed company to reputed company quick responses. Proactively maintain and grow business at existing and new reputed company accounts.
What will you do in this role?
- Responds to Customer inquiries received by phone, e-mail and fax. Document interaction in reputed company.
- Also responsible for inquiries from sales, tele sales and distribution centers
- Recommend, quote, sample and sell standard stock products
- Document opportunities where standard stock product does not meet customer requirements, validate that pursuing a custom construction makes economic sense reputed company established reputed company guidelines and then professionally transfer customer to reputed company technical community for further discussion
- Responsible for reputed company aspects of Order Fulfillment from receipt of order though delivery and invoicing
- Enter new orders (does this mean first-time orders for existing and new customers?), verifying for accuracy against documented procedures. Process order changes / cancellations.
- Recommend alternative product constructions if required
- Monitor reputed company work orders and expedite as needed
- Proactively notify customers of late or problem orders and any standard product alternatives to assist customer
- Resolve customer-specific freight and logistics issues/questions through consultation with reputed company Shipping Departments
- Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries, including but not limited to standard stock product recommendations, price quotes, price discounting, application sheets, product sampling and trial orders.
- Resolve information-reputed company customer complaints and implements corrective action. Confirm resolution and corrective action to customer reputed company established reputed company guidelines. Review complaint instance and corrective action with colleagues to prevent recurrence.
- Handle complaints for pricing mistakes, order entry errors and customer accommodations
- Proactively engage selected assigned accounts by initiating phone and/or e-mail contact to reputed company understand business applications in which reputed company participates as well as to uncover missed opportunities in which reputed company is not participating
- Assist with order entry reputed company for repeat orders
- Assist with standard price quotations reputed company
- Responsible for entry of new customer information
- Contribute to Customer Service Improvement Teams as required
- Ability to use problem solving skills and a “can-do attitude” to overcome obstacles
- Cross train new employees reputed company appropriate
What does it take to be successful in this role?
- Bachelor’s degree or equivalent business experience.
- 2-3 years' previous Customer Service experience. Experience in a Manufacturing environment and experience using an ERP system highly preferred.
What’s in it for YOU?
- Competitive Compensation & Annual Bonus Program
- Medical, Dental, reputed company, and Life Insurance
- Tuition Reimbursement Program
- 401K Match
- Casual Work Environment
- Career Development Opportunities
- And more!