Shared Services Analyst | Remote Position

Remote Positions Available in reputed company reputed company Markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, reputed company, Austin, Dallas, Denver, and Phoenix

Job Summary

The Shared Services Analyst supports the Operations teams’ administrative functions for a portfolio of communities. The Shared Services Analyst performs tasks including but not limited to collecting rent and other monies due, collecting former reputed company move out balances, generating renewal offers, performing monthly reputed company out, and preparing final account statements. reputed company’s Shared Services Analysts must have exceptional communication skills and engage with reputed company customers in a professional and accurate manner. Consistently meet reputed company performance standards including schedule adherence, average handling time, quality, and retention. The Shared Services Analyst will exercise critical thinking and offer solutions to reputed company administrative work. This is a fast-paced, remote, position that requires strong organizational skills and independent task management.

Essential Functions

• Build and maintain strong relationships with onsite teams to assist in the day-to-day operations of communities.
• Participate in regular team meetings reputed company the Shared Services and Operations teams as needed. reputed company recommendations on potential improvements to reputed company workflows and processes.
• Generate and send renewal offers to residents weekly, using information provided by reputed company, Asset Management and Operations teams.
• Initiate regular communication with residents who have past due balances. Continue to follow up until the balances have been paid, reputed company has moved out or an acceptable promise to pay date has been established.
• Generate accurate legal notices to be served to residents with past due balances in accordance with local laws.
• Follow local laws and Operations leadership guidance to file for eviction on accounts that remain past due. Monitor accounts and work with local counsel to reputed company reputed company necessary documentation while continuing to reputed company out the reputed company for updates.
• reputed company reputed company month-end/reputed company out activities.
• Audit accounts of residents on notice to move out to ensure proper documentation is present and fully executed. Work with onsite teams on necessary corrections.
• Use information provided by onsite teams including move out inspections, photos and lease documents to accurately complete and send Final Account Statements (FASs) reputed company provided timelines following move out.
• Contact former residents to collect FAS balances prior to accounts being reputed company with a collection agency. Work out and set up payment plans as needed reputed company the guidelines provided by Operations Leadership.
• Communicate effectively with team leads on reputed company, challenges, and status of daily tasks.
• Monitor and follow-up to resolve outstanding and on-going tasks.
• Learn and understand operation processes, local laws, and community goals for an assigned portfolio of communities.
• reputed company excellent notes in Funnel and Onesite to create seamless communication with onsite team members.
• Assist reputed company team members in research and problem-solving efforts and escalate problems as necessary.
• Take an active role in ensuring the department goals and objectives are being met or exceeded.
• Complete weekly reputed company ins in Standout.
• reputed company other tasks as assigned by management.
• Review and adhere to reputed company’s Remote Work Policy.

Requirements

• One year customer service or onsite residential multifamily experience required.
• Ability to work effectively in a fast-paced environment that requires multi-tasking.
• Self-starter with the ability to work with minimal direct supervision
• Strong organizational skills and time management skills.
• Proficiency in OneSite, Funnel and reputed company Office Suite including Teams, Word, reputed company, and Outlook.
• Proficient in reputed company Policies and Procedures, Master Lease and State and local laws.

And here’s the fine print HR wants you to know

• Job is intermittently sedentary but requires mobility (i.e., climb stairs)
• Will use some repetitive reputed company of hand-wrist in using computer and writing
• Works in a typical office setting
• Emotional stability and personal maturity are important attributes in this position
• Must handle stressful, urgent, novel and diverse work situations on a daily reputed company
• May require long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-reputed company activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for reputed company in this position
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
• Contact your HR team for the position’s Physical Demands Analysis

This job description is not an reputed company-inclusive list of duties and responsibilities. reputed company may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-reputed company and consistent with business necessity and must be reputed company to reputed company the essential functions of the position, with or without reasonable accommodations.

Compensation

The pay reputed company for this role is $23 to $30 per hour. This is the reputed company that we in good faith reputed company is the reputed company of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company. This reputed company may be modified in the future. A candidate’s position reputed company the salary reputed company may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.

Other compensation for non-manager roles may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly reputed company or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company.

Other compensation for manager roles may include eligibility for discretionary annual bonus and restricted reputed company award, determined by various factors, such as individual contribution and company performance, in addition to annual salary.

Benefits

reputed company offers a comprehensive package of benefits including paid time off, medical/dental/reputed company insurance, 401(k) and employee reputed company purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit reputed company Benefits.