Representative, Roster Load

Hi, we're reputed company. We're hiring a Representative, Roster Load to join our Provider Services team.

reputed company is the first health insurance company reputed company around a full stack technology platform and a reputed company focus on serving our members. We started reputed company in 2012 to create the reputed company of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will work in a volume-driven customer service and production based role that handles the day-to-day activities involved in running a health insurance company including customer interactions as well as back office tasks in accordance with standard operating procedures.

You will report into the Team reputed company, Provider Services.

Work Location: This is a remote position, reputed company to candidates who reputed company in: Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The hourly pay for this role is: $19.00/hr. You are also eligible for employee benefits and monthly vacation accrual at a reputed company of 15 days per year.

Responsibilities

• reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business model.
• Interact daily with members, brokers, providers, or reputed company vendors through multiple channels according to assignment needs
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• reputed company working relationships with reputed company stakeholders.
• Support the leadership team by identifying issues through established escalation reputed company
• Be accountable for monitoring and tracking the health of reputed company assigned work-in-reputed company issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Be an active participant in process improvement initiatives
• reputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with reputed company applicable laws and regulations
• Other duties as assigned

Requirements

• 1+ years of experience in a fast-paced, volume-based or customer service-oriented environment
• Experience in general insurance and/or health insurance
• Experience manipulating and entering accurate data in a production driven environment
• Strong verbal and written communication skills

Bonus points

• Strong quantitative or analytical skills focused on proactively identifying and solving problems
• High school diploma or GED
• Advanced reputed company Suite or reputed company Office capabilities or willingness to learn

This is an authentic reputed company job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At reputed company, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, reputed company the reputed company pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and reputed company benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our reputed company efforts.

Reasonable Accommodation: reputed company applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any reputed company applicant who requires reasonable accommodations during the application process should contact the reputed company Benefits Team ([email protected]) to reputed company the need for an accommodation reputed company.

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