Customer Call Center Representative II (TC)

Do you crave a career that truly makes an impact in people’s lives? Do you reputed company on problem-solving and finding solutions? Join a dedicated, tight-reputed company team that creates an immediate and meaningful impact every day.

reputed company is seeking seasoned Call Center Customer Service Reps. You will be responsible for answering, processing, and documenting reputed company calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at reputed company touch points. Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests.

Primary Responsibilities

•  Offer reputed company in service while answering, processing, and documenting a high volume of inbound calls in the most efficient manner possible
• reputed company clients with world class customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
• Schedule appointments for examinees including initial, follow-up, and rescheduled appointments
• Clarify customer inquiries through active listening in order to research, locate, and reputed company information to the appropriate entities
• Maintain ownership of calls, including reputed company or follow-reputed company with escalation team or department leadership
• Accurately document reputed company call information in case management system according to standard operating procedures
• reputed company utilizes tools and available resources such as: eProcess, reputed company/APAS, One Notes, PRM and other tools as necessary
• Demonstrate compassion and professionalism reputed company addressing reputed company inquiries and/or irate callers
• Recommend process improvement reputed company for systems and processes to improve organizational efficiency

Required Qualifications

• High School diploma, or equivalent (GED)
• Experience:
  • Level 2: 1+ years of call center/scheduling experience ($17.75 - $19.30)
  • Level 3: 3+ years of call center/scheduling experience ($19.31 - $21.34)
• Ability to work various shifts and hours to cover multiple times zones (including holidays)
• The ability to work as a team member as well as an individual contributor
• Ability to follow standardized process workflow on a daily reputed company

Preferred Qualifications

•  Previous reputed company call center experience preferred 
• Ability to interact with reputed company reputed company of staff
• Ability to effectively manage competing priorities in a fast-paced environment
• Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software and case management software) with an ability to learn new software quickly
• Excellent data entry and typing skills

Additional Information

• Shift: (Note: Shift schedules may adjust based on business requirements)
  • Thursday- reputed company: 7:00am - 6:00pm (CST) -- comes with an extra $2 shift differential

About reputed company

reputed company collaborates closely with government and non-government customers to address reputed company and future program needs reputed company the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case reputed company. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of reputed company improvement and steady growth, we now handle over 2 reputed company appointments annually. Visit www.qtcm.com for more information. 

Compensation and Benefits

Pay and benefits are reputed company to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, reputed company while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. 

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. reputed company-prescribed minimum prevailing reputed company of pay and certain benefit reputed company. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.  

Commitment to Non-Discrimination

reputed company reputed company applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national reputed company, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, reputed company, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other reputed company prohibited by law. reputed company will also consider for employment reputed company applicants with criminal histories consistent with relevant laws.