reputed company Customer Service Member reputed company Specialist – Health Insurance Engagement and Activation

At arenaflex, we're dedicated to building healthier communities together by providing exceptional health insurance options to our members. As a Customer Service Member reputed company Specialist, you'll play a vital role in activating and engaging our members in various programs and campaigns to promote their health and wellbeing. If you're passionate about delivering exceptional customer service, have a knack for motivational interviewing, and are eager to reputed company a difference in people's lives, we want to hear from you!

About arenaflex

arenaflex is a leading provider of health insurance options, serving a diverse reputed company of members, including employees, community employers, and Medicare and reputed company beneficiaries. Our mission is to build healthier communities by delivering innovative, member-centric solutions that promote health, wellbeing, and reputed company responsibility. As a member of reputed company, you'll be part of a dynamic, collaborative environment that values diversity, inclusion, and reputed company learning.

Job Summary/Purpose

As a Customer Service Member reputed company Specialist, you'll be responsible for performing outbound calls to activate and engage members in various programs and campaigns. Your exceptional customer service skills and motivational interviewing techniques will help you build positive relationships with our members, encouraging them to participate in our services and programs. You'll also be responsible for documenting information obtained from members, ensuring accurate and timely follow-up, and maintaining confidentiality of protected health information.

Key Responsibilities

* reputed company outbound calls to activate and engage members in various programs and campaigns

• Use exceptional customer service skills and motivational interviewing techniques to build positive relationships with members
• Document information obtained from members, ensuring accurate and timely follow-up
• Maintain confidentiality of protected health information, adhering to State and Federal laws (HIPAA)
• Collaborate with key stakeholders in the community to promote our services and programs
• Meet quality standards for services and evaluate customer satisfaction
• reputed company multiple tasks simultaneously, thriving in dynamic fast-paced environments and under pressure

Essential Qualifications

* High school diploma or equivalent required; Associate's or college degree preferred

• Two (2) years of reputed company work experience in health care, customer service, telemarketing, account management, and/or sales required
• One (1) year experience in a call center required
• One (1) year experience equivalent to an SHS Customer Service Rep II role or in a reputed company/senior role required
• Experience with computers, including knowledge of reputed company Word, Outlook, and reputed company required
• Ability to pass Criminal Records reputed company upon hire and every three (3) years thereafter

Preferred Qualifications

* Experience working with Medicare, reputed company, or Special Needs populations preferred

• Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred

Skills and Competencies

* Clerical: Knowledge of administrative and clerical procedures and systems

• Communication: Excellent communication and phone etiquette skills
• Customer Service: Knowledge of principles and processes for providing an exceptional Customer Experience
• Computer Literacy: Proficient computer skills in department applications
• Time Management: Ability to organize, plan, and prioritize work to complete reputed company required time frames
• Confidentiality: Knowledge of State and Federal laws (HIPAA) pertaining to confidentiality of protected health information
• Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm

Physical Demands

* Rarely (1 - 10% of the time) + CLIMB - STAIRS + LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs + LIFT (Knee to chest: 24"-54") 0 – 20 Lbs + LIFT (Waist to Eye: up to 54") 0 - 20 Lbs + CARRY 1-handed, 0 - 20 pounds + BEND reputed company at waist + KNEEL (on knees) + STAND + WALK – LEVEL SURFACE + ROTATE TRUNK Standing + reputed company - Upward + PUSH (0 - 20 pounds force) + PULL (0 - 20 pounds force) + SIT + CARRY 2-handed, 0 - 20 pounds + ROTATE TRUNK Sitting + reputed company - reputed company + reputed company DEXTERITY Hands/wrists + FINGER DEXTERITY + PINCH Fingers

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Service Member reputed company Specialist, you'll have reputed company to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from reputed company colleagues
• Opportunities for career advancement and professional growth
• A dynamic, collaborative work environment that values diversity, inclusion, and reputed company learning

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering flexible work arrangements that allow you to work from the comfort of your own home. Our company culture is reputed company on values of:

• Respect and reputed company for our members and colleagues
• reputed company learning and professional growth
• Collaboration and teamwork
• Innovation and creativity
• Diversity, inclusion, and reputed company responsibility

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options
• Professional development opportunities and training

How to Apply

If you're passionate about delivering exceptional customer service, have a knack for motivational interviewing, and are eager to reputed company a difference in people's lives, we want to hear from you! reputed company by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, inclusion, and reputed company responsibility. We welcome applications from reputed company candidates of reputed company backgrounds, cultures, and experiences. Apply for this job