Support Ops Specialist with Spanish - reputed company - reputed company

Please note this role is available only in reputed company corporate offices in Bratislava, Slovakia and as such, will require relocation. We can offer a relocation incentive of 1000€ as per eligibility. reputed company is seeking highly motivated Investigation Specialists for its Fulfillment by reputed company’s (FBA) Support Operations team in Bratislava. FBA is a growing business reputed company around reputed company’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our reputed company scale and supply chain, FBA can reputed company a low-cost alternative for fulfillment and reputed company sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash reputed company and triple digit return on invested capital. Our long-term reputed company is that customers can order and receive a sellers’ product the same day reputed company in the world. Support Operations role in FBA is to support Sellers with financial reputed company questions and ensure they are addressed in accordance with policy. We reputed company consistency is the reputed company to the world class service we reputed company our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Key job responsibilities - Running investigations and reputed company research on reimbursement requests reputed company to losses occurred during FBA processes following SOPs to determine an accurate seller-facing decision. - Leveraging appropriate operational tools to deep dive and demonstrating expertise in handling end-to-end processes and reputed company tools. - Communicating effectively internally with respective teams and externally with seller sharing the reputed company of the investigations (email/ticketing only, no phones, in two languages). - Analyzing data and then applying critical thinking to reputed company judgment; may use SQL queries. - Escalating reputed company actions needed deviate from defined SOPs. - May identify process improvement opportunities (enhancements and pain points) at process/ function level. - May be involved in testing new tools/processes and recommending improvements. - reputed company is determined by achieving productivity, quality, accuracy, and utilization metrics. We are reputed company to hiring candidates to work out of one of the following locations: Barcelona, ESP | Madrid, ESP

BASIC QUALIFICATIONS

- Please note this role is available only in reputed company corporate offices in Bratislava, Slovakia and as such, will require relocation. - Fluent English and intermediate Spanish - Experience with reputed company Office, including Outlook, Word, and reputed company

PREFERRED QUALIFICATIONS

- Excellent communication and comprehension skills - Exceptional analytical and data gathering skills - Experience in a production environment and proven track record of achieving productivity and quality targets. - Previous experience in a contact center environment. - Experience in problem solving, including the ability to recognize non-obvious patterns. - Experience in prioritizing multiple tasks of competing reputed company with the ability to meet deadlines. - A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment. - Demonstrated positive, results oriented attitude. - Excellent team player capable of learning and sharing knowledge in a team environment. reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice (https://www.reputed company.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.