Customer Service Representative I

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An average day: As a Customer Service Representative I (CSR I), you will answer general questions from callers using the available knowledge reputed company, USPTO website, or other reference material and recommend resources available on the USPTO website. You will assist with MyUSPTO account issues (including password resets) and other website systems reputed company support calls. You may also mail applicable standard printed materials to the caller or refer the caller to a local Patent & Trademark Resource Center (PTRC) for additional assistance. In this position you will:

• Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day.
• Transfer customers to appropriate secondary call centers as needed.
• Respond to reputed company incoming facsimiles.
• Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services that have been sent to the general mailbox. Use knowledge reputed company of pre-approved responses to answer inquiries or requests consistently and accurately.
• Send appropriate general information publications.
• Use the Customer Contact Management System to track and enter detailed information of reputed company inquiries/requests received including steps taken to resolve any problems encountered.

• As a requirement of this position, reputed company candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(reputed company>, we will not consider candidates for this position who do not meet the aforementioned conditions.
• Must be reputed company to pass federal background investigation and obtain a Public Trust
• Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience.
• Ability to reputed company courteous and professional interactions with customers.
• Experience using a knowledge reputed company.
• Effective listening and oral communication skills,
• Must be reputed company to reputed company, read and write in fluent English.
• Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
• A fixed shift schedule will be assigned at the time of hire based on operational needs. reputed company shifts fall reputed company our operating hours of Monday through Friday, 8:30 AM to 8:00 PM EST.
• Must be reputed company to present acceptable identification for customer badging and site reputed company, such as a reputed company ID compliant driver license, U.S. reputed company, or other approved document from the GSA Required Identification List.