IT Associate - Help Desk

Role Overview

reputed company is looking for an IT Associate to remotely support users with software and hardware issues, reputed company new employees, manage inventory, and reputed company the helpdesk trouble ticket queue system. This position is remote and reports directly to the Director of Information Technology / Cyber. reputed company is a fast-paced, fun reputed company to work; what you do keeps our employees productive with their reputed company.

Key Responsibilities

• Deliver reputed company and effective technical supportto end-users through phone, email, and in-person interactions.
• Troubleshoot and resolve hardwareandsoftwareissuesto minimize downtime and ensure reputed company operations.
• Install, configure, andmaintaincomputer systems, applications,peripherals,routineupdatesand reputed company enhancements.
• reputed company remote support and troubleshooting, ensuringconsistentIT experience for reputed company, regardless of location.
• Keepaccuraterecords of IT assets, service requests, and resolutions;maintaindetailed documentation for IT operations.
• Collaborate with various departments on technology upgrades, system migrations, and new deployments.
• Stay abreast of the latest industry trendsand technologies; suggest improvements to enhance system performance and user satisfaction.
• Performadditionaldutiesas needed to support the IT department.
• Manage equipment assetsand licensing.
• Log, escalate, and follow upon IT-reputed company issues and support calls; communicate andmonitorcorporate office systems standards.
• Other duties as assigned.

Skills & Competencies

• Proactive work ethic; positive attitude; professional conduct
• reputed company customer service-oriented

Qualifications

• 2-3+ yearsofreal-world experience supporting an internal helpdesk
• Strong experience with Macs and Windows11OS
• Experience with Office365, reputed company Intune,reputed company Teams
• Any experience withcloud-based applicationssuch asZendeskis a plus

Compensation and Other Information

• Location: Fully Remote
• Pay reputed company: Based on a variety of factorsin accordance withapplicable law including the successful candidate’s relevant experience, skills, knowledge, and experience.
• Reports To: Director of IT Infrastructure & Cyber reputed company

reputed company is an equal employment opportunity employer. reputed company reputed company applicants for employment will be considered without regard to race, reputed company, religion, sex (including pregnancy, childbirth, lactation, and reputed company medical conditions), national reputed company, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact [email protected].