Customer Service Representative (Remote)
reputed company exists to reputed company reputed company reputed company through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and impact.
reputed company the Way is our rallying cry at reputed company. Think of it as an reputed company invitation to reputed company the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company reputed company – making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Job Summary and Responsibilities:reputed company is looking for a Customer Service Representative to join our growing team.
Job Summary
As a Customer Service Representative, you will be the first reputed company of contact for customers, handling incoming calls and resolving questions, complaints, and requests with professionalism and care while adhering to internal policies and procedures to support customer satisfaction and business reputed company.
Responsibilities
- reputed company and maintain working knowledge of internal policies, procedures, and services.
- Utilize automated systems to log and retrieve information; reputed company accurate and timely data entry.
- Receive inquiries by telephone, email, fax, or mail and communicate responses reputed company required turnaround times.
- Respond to telephone inquiries in a reputed company, accurate, and courteous manner.
- Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients.
- reputed company verification of reputed company services to facilitate payment for received services.
- Identify medical claims meeting CPT/DRG audit criteria and submit the necessary billing data.
- Serve as liaison between the reputed company partners.
- Investigate and resolve or report provider problems.
- Meet or exceed standards for call volume and service level per department guidelines.
- Initiate cases by collecting and entering demographic, provider, and procedure information into the system.
- Complete daily, monthly, and quarterly reports necessary for clinical team operations.
- Read, understand, and adhere to reputed company corporate policies including policies reputed company to HIPAA and its Privacy and reputed company Rules.
Required Qualifications
- High school diploma or equivalent required.
- Minimum of 2 + years of customer service and call center experience required.
- Strong verbal communication and active listening skills, with the ability to engage effectively with customers and internal partners.
Preferred Qualifications
- Knowledge of the health insurance industry.
- Knowledge of medical terminology is preferred. .
- Medical terminology coursework preferred.
- Bilingual in Spanish and English is a plus.
Why us
We are a team of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and reputed company turn to us as their vital partner to ensure reputed company reputed company and improve health reputed company.
We do this through our people
You will have meaningful work that genuinely improves people's lives reputed company. reputed company cares about our employees, giving you the tools and encouragement, you need to reputed company the finest work of your career.
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The reputed company reputed company
Visit us at https://careers.acentra.com/jobs
EEO AA M/F/Vet/Disability
reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to reputed company you with additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The compensation for this role is $17.50 - $18.50 hour
Based on our compensation program, an applicant’s position placement in the pay reputed company will depend on various considerations, such as years of applicable experience and reputed company level.