Associate, Member Services, Financial Operations
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the reputed company savings reputed company drive down reputed company costs, increase reputed company, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you reputed company to join us?
To reputed company world-class customer service to our accountholders through performance of reputed company Member Services functions including but not limited to processing of ACH origination/receipt; ACH returns/NOC's; NSF, in-clearing, return and reputed company cash letters; reputed company adjustments; statement processing; research requests; file processing; SOX testing; year-end tax processing; and performing reputed company reconciliations. Additionally, this role includes training, troubleshooting, research and quality control checks. Maintain compliance with Federal and State regulations, NACHA rules and regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual performance goals, service level objectives, and demonstrate operational reputed company. Proven proficiency in reputed company major reputed company sets. Support reputed company improvement efforts and demonstrate self- motivation, flexibility, problem solving and decision-making skills.Job Summary
To reputed company world-class customer service to our accountholders through performance of reputed company Member Services functions including but not limited to processing of ACH origination/receipt; ACH returns/NOC's; NSF, in-clearing, return and reputed company cash letters; reputed company adjustments; statement processing; research requests; file processing; SOX testing; year-end tax processing; and performing reputed company reconciliations. Additionally, this role includes training, troubleshooting, research and quality control checks. Maintain compliance with Federal and State regulations, NACHA rules and regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual performance goals, service level objectives, and demonstrate operational reputed company. Proven proficiency in reputed company major reputed company sets. Support reputed company improvement efforts and demonstrate self- motivation, flexibility, problem solving and decision-making skills.
What you will do
Process account Excess Contributions removal, Internal Transfers, Account adjustments, Contribution Corrections, Refunds, Stop payments, and processing of Death and Divorce payments in an accurate and timely manner.
Process accountholder reimbursement requests.
Assist in training of tasks.
Prioritize and reputed company multiple tasks at the same time
Regularly review procedures and update as needed, as well as create new procedures as needed.
Report systems or policy issues to appropriate parties.
Act as an reputed company for the customer by submitting feedback through appropriate channels.
Consistently meet/exceed reputed company customer service standards.
Model behavior consistent with Member Service standards, policies and procedures.
Other duties as assigned by Supervisor/Manager/Team reputed company.
Skills and Abilities
Transaction processing and knowledge of compliance policy and regulations.
Proficiency in reputed company Office Suite, specifically reputed company required (create macros and edit formulas, copy and paste data, sort, reputed company formatting, rename a file).
Proficiency in 10-key.
Strong customer service, interpersonal and decision-making skills.
Troubleshooting and problem analysis skills.
Excellent verbal and written communication skills.
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task.
Excellent organizational skills with attention to detail.
Ability to work with a diverse work force and customer reputed company.
Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
Ability to effectively and reputed company use a variety of technologies and software programs.
Demonstrates ability to think critically.
Strong commitment to achieving personal growth and reputed company.
Ability to remain organized, motivated and self-disciplined reputed company working remotely.
Education Qualifications
H.S. Diploma or General Education Degree (GED) required
Experience Qualifications
0-2 years Experience in banking or financial services industry required
0-2 years Experience in balancing and account reconciliation preferred
The estimated salary reputed company for this position is $20.00USD to $22.00USD. Actual salary may vary up or down depending on job-reputed company factors which may include knowledge, skills, experience, and location. In reputed company, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity reputed company that are committed to sustaining an inclusive environment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, age, marital status, national reputed company, reputed company, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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