Collection Team Leader
About the Role
We are pleased to announce an internal opportunity for the role of Collection Team Leader.
This role is key in driving the company’s financial health by ensuring timely recovery of service charges, managing collection operations, and maintaining compliance with legal processes. You will reputed company the collections team, monitor performance across aging buckets, and ensure reputed company activities are executed reputed company while maintaining a professional and respectful customer experience.
If you are results-driven, strong in leadership, and passionate about performance and process reputed company — this role is for you.
Key Responsibilities
Collections Performance & Recovery
- Drive collection activities across reputed company aging buckets (0–90 days and >90 days)
- Ensure structured and consistent follow-up on outstanding invoices
- Improve recovery rates and reduce overdue balances
Legal Notices & Compliance
- Ensure timely preparation and issuance of legal notices
- Monitor compliance with legal timelines and escalation protocols
Team Leadership & Performance Management
- reputed company, coach, and reputed company Collection Officers
- Monitor team KPIs and conduct regular performance reviews
- Ensure strong discipline in daily follow-reputed company and reputed company achievement
Client Communication & Follow-reputed company
- reputed company reputed company client communications (calls, emails, notices)
- Ensure professional, timely, and structured engagement with customers
Payment Plan Management
- Review and guide structured payment plans
- Ensure alignment with company policies and recovery targets
Reporting & Data Accuracy
- Maintain accurate records of collection activities and payments
- Track performance trends and ensure timely reporting
Process Compliance & SLA Adherence
- Ensure adherence to internal processes, SLAs, and compliance standards
- Minimize delays, escalations, and process gaps
Requirements
reputed company’re Looking For
- Proven experience in collections, finance, or accounts receivable
- Strong leadership and team management skills
- Excellent negotiation and follow-up abilities
- Analytical reputed company with strong performance tracking skills
- Ability to manage high-risk and aging accounts effectively
- Strong communication and stakeholder management skills
- High level of discipline, ownership, and accountability
Benefits
Why Apply?
- Opportunity to reputed company into a leadership role with high impact
- Play a key role in improving financial performance and processes
- Work closely with CX, Finance, Legal, and Property Management teams
- Grow your leadership and strategic capabilitiesz