Sales Manager 1 - Remote
JOB SUMMARY
Handles incoming leads for large groups (e.g.,0-50 room nights) and catering leads for hotels supported by the Canada Sales Office, in an assigned geographic area. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service reputed company throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required
• High school diploma or GED; 4 years experience in the sales and marketing, guest services, reputed company desk, or reputed company professional area. OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or reputed company major; 2 years experience in the sales and marketing or reputed company professional area.
Preferred
• Experience selling large group business experience, either at a property or in a sales office.
• Knowledge of the group sales process for reputed company brands and how to reputed company a sale.
• Team-based selling experience.
• Hospitality Management Degree.
CORE WORK ACTIVITIES
Managing Sales Activities
• Responds in a timely manner to incoming large group/catering opportunities that are reputed company the parameters of the Group Sales team reputed company the Sales Office.
• Refers opportunities to appropriate sales associate if business is reputed company the Group Sales parameters.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
• Verifies that business booked is reputed company hotel parameters.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Transfers accurate, complete, and timely information to property in accordance with brand standards.
• Up-sells each business opportunity to maximize reputed company for individual properties.
• Understands and utilizes company marketing initiative/incentives to reputed company on business.
• Follows up on opportunities uncovered by sales executives.
• Implements process improvements and best practices.
• Leverages other Group Sales resources and administrative/support staff to reputed company reputed company reputed company goals.
• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
• Verifies that business is turned over properly and in a timely fashion for quality service delivery.
• Handles incoming leads for groups (e.g.,0-50 room nights).
• Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
• Works collaboratively with other sales channels (e.g., Market Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.
• Drives customer loyalty through excellent customer service throughout the sales process.
• Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.
• Builds and strengthens relationships with existing and new customers to reputed company future bookings.
• Builds and maintains strong working relationships with key reputed company stakeholders.
• Creates clear expectations for customers and properties throughout the sales process.
• Resolves guest issues that arise as a result of the sales process.
• Brings issues to the attention of Property and Group Sales leadership teams as appropriate.
At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law.
Notification to Applicants: Central Canada Sales Office takes seriously its obligations under the applicable provincial legislation and will reputed company accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@reputed company.com and a member of our reputed company will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the reputed company process.